Sage Knight
Los Angeles,CA
Summary
Experienced Leader that leads team members on task execution and great client experience. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Sales and Services Leader
Sephora
10.2022 - Current
- Increased team productivity by streamlining communication and implementing effective behaviors.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with my team to meet established goals.
Assistant General Manager
Chipotle Mexican Grill
03.2021 - 08.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Met business targets with streamlined operations strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Service Manager
Chipotle Mexican Grill
03.2018 - 03.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Monitored employee performance through key metrics analysis.
- Adhered to customer service standards to foster satisfaction and retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Peer College Counselor
Sherman Oaks Center For Enriched Studies
09.2015 - 06.2016
- Conveyed student needs and concerns to teachers and supervisors.
- Participated in academic advising and registration activities.
- Scheduled one-on-one meetings with students during semester and provided academic assistance.
- Assisted teachers with class instruction and activities.
- Encouraged student participation and engagement in social and academic campus activities.
- Improved students' access to career planning information, work experience and employers by setting up special events.
AVID Tutor
Sherman Oaks Center For Enriched Studies
09.2015 - 06.2016
- Employed AVID-based strategies to boost academic performance of junior and high school students.
- Helped prepare students for college-level coursework through personalized tutoring services.
- Assisted students with successfully completing high school and college eligibility requirements.
- Offered academic support in various subjects outside classrooms.
- Coordinated with parents and educators to schedule sessions and develop tutoring strategies.
Education
License/Certification - Esthetics
Santa Monica College
Santa Monica, CA05.2024
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06.2020
Associate of Arts - General Science
Santa Monica College
Santa Monica, CA06.2020
Skills
- Business operations background
- Budget control
- Training and development
- Profit and loss accountability
- Schedule management
- Recruiting and hiring
- Goal-Oriented
- Strategic Planning
- Staff Development
Timeline
Sales and Services Leader
Sephora
10.2022 - Current
Assistant General Manager
Chipotle Mexican Grill
03.2021 - 08.2022
Service Manager
Chipotle Mexican Grill
03.2018 - 03.2021
Peer College Counselor
Sherman Oaks Center For Enriched Studies
09.2015 - 06.2016
AVID Tutor
Sherman Oaks Center For Enriched Studies
09.2015 - 06.2016
License/Certification - Esthetics
Santa Monica College
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Associate of Arts - General Science
Santa Monica College
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