Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sage Maupin

Salida,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Alta Convenience
Salida, CO
05.2024 - Current
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.

Store Clerk

Alta Convenience
Salida, CO
01.2023 - 05.2024
  • Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
  • Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
  • Kept work area clean and organized at all times.
  • Assisted in training new staff members on proper cash handling procedures and use of POS system.
  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Checked expiration dates on food items regularly to ensure quality control standards were met.
  • Verified that all pricing was accurate before putting items out for sale.
  • Operated cash register in accordance with company policies and procedures.
  • Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
  • Restocked shelves with inventory as needed.
  • Interacted with many customers daily.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Handled returns and exchanges in accordance with store policies.
  • Participated in store meetings and provided input on improving store operations.
  • Operated and maintained store equipment, reporting any malfunctions.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Checked personal identifications during alcohol and tobacco sales.

Store Manager

McFarland Oil
Salida, CO
07.2020 - 01.2023
  • Established customer service standards and monitored staff compliance.
  • Updated POS system with new products and promotional offers.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.

Gutter Installer

SLV Gutter
Salida, CO
04.2018 - 06.2020
  • Troubleshot issues arising during the installation process quickly and efficiently.
  • Provided excellent customer service by answering any questions customers had about the installation process.
  • Lifted heavy pieces of equipment and materials throughout the day as needed.
  • Checked installed gutters for proper drainage patterns using water hose tests.
  • Measured and cut gutter sections to fit individual roof lines.
  • Ensured that all safety protocols were followed while working on ladders and roofs.
  • Removed existing gutters from buildings as needed.
  • Cleaned up job sites after completion of work.
  • Performed basic maintenance tasks on tools used during installation process.
  • Attached hangers to fascia boards to secure gutters in place.
  • Repaired damaged or leaking gutters when necessary.
  • Transported materials and tools to job sites utilizing company vehicle safely and efficiently.
  • Caulked seams between gutter sections for a watertight seal.
  • Installed downspouts, elbows, end caps, and other gutter components in accordance with industry standards.
  • Set up ladders or scaffolding to safely access roof.

Education

High School Diploma -

Poncha City High School
Ponca City, OK
06-2014

Skills

  • Account Management
  • Customer Engagement
  • Complaint Handling
  • Sales Pipeline Management
  • Reference selling
  • Relationship Building
  • Talent Recruitment
  • POS Systems
  • Retail Inventory Management
  • Customer Service Management
  • Supply Ordering
  • Store Merchandising
  • Loss Prevention
  • Employee Training
  • Shift Scheduling
  • Training and mentoring
  • Problem-Solving
  • Delegating Work
  • Documentation And Reporting
  • Store opening and closing procedures
  • Multitasking and Organization
  • Sales expertise
  • Friendly and Positive
  • Accurate Cash Handling
  • Customer Relations

References

References available upon request.

Timeline

Assistant Manager

Alta Convenience
05.2024 - Current

Store Clerk

Alta Convenience
01.2023 - 05.2024

Store Manager

McFarland Oil
07.2020 - 01.2023

Gutter Installer

SLV Gutter
04.2018 - 06.2020

High School Diploma -

Poncha City High School

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Sage Maupin