Sage Moore
Minneapolis-Saint Paul,MN
Summary
I am highly motivated, with 10+ years of exceptional customer service and patient care experience. I pride myself in my customer first mindset, and believe I would make a great asset to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Advance Medical Equipment
04.2025 - Current
- Process incoming Medical Equipment orders in a timely and efficient manner, knowing what to prioritize as urgent.
- Work closely with physician offices, assisted living facilities, case managers, families, and clients to ensure a smooth process between receiving and completion of an order.
- Assist walk-in clients with their medical equipment needs, including training and instructing on use and care.
- Verify medical insurance, obtain authorizations, and create claims.
- Troubleshoot billing and insurance discrepancies.
- Maintain strong relationships with current clients, and reach out to prospective clients to spark new relationships.
Front Desk Receptionist
Sleep REMedies
12.2024 - 04.2025
- Greet, take payment, and check in patients for appointments.
- Answer incoming calls and address questions regarding insurance, billing, scheduling, and supply orders.
- Dispense CPAP supplies to patients in office.
- Assist patients with machine and supply issues when technicians are unavailable.
New Client Setup Specialist
Paycom Payroll LLC
01.2023 - 10.2024
- Review and provide feedback on sensitive client data for discrepancies and missing information.
- Set up payroll and HR systems, ensuring employee data is correct payroll processing is accurate and efficient.
- Utilize strong skill with Microsoft Excel to create advanced import files using client and employee data.
- Conduct meetings with clients to collect and verify information, explain processes and system functionality in detail, and provide support to HR and finance professionals running payroll.
- Have a clear understanding of Paycom products as well as state and federal laws and regulations, and be able to use that understanding to best assist clients with decision making and payroll processing.
- Work closely within a team to quickly and accurately troubleshoot technical issues and meet client needs.
- Provide phone support for payroll questions and provide solutions for urgent issues.
Customer Service Specialist
CentraLink
09.2015 - 12.2022
- Arrange or schedule incoming medical orders for diagnostics and equipment in a timely manner.
- Work closely with insurance adjusters, medical case managers, physicians, and patients through call and email.
- Keep an accurate log within patient files including detailed notes and filing documents.
- Contact patients regarding orders and equipment functionality, and ensure their needs have been fully met.
- Create billing invoices and ensure accurate pricing and documentation are included.
- Manage incoming calls and provide accurate information to customers and patients.
- Utilize QuickBooks to process and manage accounts payable.
- Provide basic technical support for software and hardware systems to team members as needed.
- Train new employees on all tasks performed within the company.
- Work with the management and technical teams to create new ideas, processes, and programs to promote efficiency within the company.
- Provide honest input and feedback on potential new processes and service lines within the company.
- Create designs for graphical user interfaces to be implemented by the programming team and pitch designs to other employees to ensure they will work best for our needs and be easily adapted.
- Remain up to date on HIPAA laws and practices by participating in learning events and compliance events.
Education
Licensing -
Microsoft Professionals
High school diploma - undefined
Bethany High School
01.2012
Skills
- Strong Customer Service
- Ability to self-start
- Attention to detail
- Exceptional phone etiquette
- Great with teamwork and individual work
- Organizational skills
- Problem resolution
- Relationship building
Certification
- IT Support: Fundamentals Present
- IT Support: Communication Present
- IT Support: Troubleshooting Present
- IT Support: Documentation Present
- Keyboarding
Languages
English - Fluent
Timeline
Customer Service Rep
Advance Medical Equipment
04.2025 - Current
Front Desk Receptionist
Sleep REMedies
12.2024 - 04.2025
New Client Setup Specialist
Paycom Payroll LLC
01.2023 - 10.2024
Customer Service Specialist
CentraLink
09.2015 - 12.2022
High school diploma - undefined
Bethany High School
Licensing -
Microsoft Professionals