Sage Palacios
Los Angeles County,CA
Summary
Highly motivated college student seeking a position with an opportunity for professional challenges in the field of customer service and media. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Inkbox
01.2023 - Current
- Provided introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Took ownership of customer issues
- Troubleshoot problems and drive resolutions
- Escalate unresolved issues to relevant internal teams
- Collect prompt and accurate customer feedback
- Resolved issues and troubleshooting technical problems
Production Assistant
Nerdist Studios
01.2022 - 12.2023
- Help prepare the set with lights, props, equipment etc
- Assist costume designers, directors, camera people and other crew members
- Print and distribute daily paperwork (e.g
- Scripts, call sheets)
- Escort actors around the filming area and coordinate extras
- Conduct crowd control by putting up signs, directing pedestrians away from filming, lock down sets etc
- Act as a runner distributing messages or items within film crew and cast
- Perform administrative work (answering phones, paperwork etc.)
- Undertake errands as assigned
Film Liaisons
Heal One World Film Fest
01.2022 - 12.2022
- Detecting opportunities for meaningful collaboration within and across organizations
- Securing collaborators' buy-ins and discussing parameters to be observed
- Relaying our company's interests and working to further these through collaborative efforts
- Elucidating, discussing, and implementing actions that expand our collaborators' goals
- Perceiving and working to remedy concerns surrounding our collaborations
- Devising appropriate frameworks to derive maximum benefit from all partnerships
- Reporting on the utility of existing and prospective collaborations to guide future undertakings
Communal Organizer Committee
G.F.P.F Organization
01.2022 - 12.2022
- Building alliances and networking with other organizations
- Consolidating the organization's operating procedures, such as the various committees' functions, the organization structure, policies for membership and more
- Training volunteers and leaders to do the work
- Accessing resources and strengthening social, economic services
- Monitoring resource enhancement measures
Customer Care Representative
SKATEORBUY INC
01.2018 - 12.2020
- Kept inventory and updated the company's spreadsheet constantly
- Handled shipping and receiving of vintage skating merchandise
- Provided excellent customer service in person and via telephone and email
Education
Associates Degree - Liberal Arts
LA Harbor College
Associates Degree - Social and Behavioral Sciences
LA Harbor College
Bachelor of Science - Sociology
California State University Northridge
01-2025
Skills
- Teamwork
- Attention to detail
- SPSS
- Computer Proficiency
- Computer literacy
- Oral Communication
- Problem solving skills
- De-escalation
- Customer Service
- Microsoft Excel
- Active Listening
- Payment Processing
Timeline
Customer Service Representative
Inkbox
01.2023 - Current
Production Assistant
Nerdist Studios
01.2022 - 12.2023
Film Liaisons
Heal One World Film Fest
01.2022 - 12.2022
Communal Organizer Committee
G.F.P.F Organization
01.2022 - 12.2022
Customer Care Representative
SKATEORBUY INC
01.2018 - 12.2020
Associates Degree - Social and Behavioral Sciences
LA Harbor College
Associates Degree - Liberal Arts
LA Harbor College
Bachelor of Science - Sociology
California State University Northridge
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