Sage Sellers
Hendersonville,NC
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Manager
Mission Hospital
03.2022 - 11.2023
- Called and faxed pharmacies to submit prescriptions and refills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Direct Support Professional/Med Tech
Blue West Opportunities
08.2019 - 02.2022
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
Medical Receptionist
Mitchell House
07.2018 - 12.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Bachelor of Business Administration - Healthcare Admin
South College - Asheville
Asheville, NC04.2024
Associate of Science - Medical Assisting
South College - Asheville
Asheville, NC06.2022
High School Diploma -
Mountain Heritage High School
Burnsville, NC06.2019
Skills
- Information Systems Development
- Operational Records Maintenance
- Policy and Program Development
- Decision-Making
- Budget Development
- Knowledge of HIPPA
- Risk Management
- Employee Work Scheduling
- Employee Recruitment, Hiring, and Training
- Communication and Leadership
- Critical Thinking
- Employee Supervision
- Electronic Medical Record (EMR) Software
- Microsoft Word, Excel, Powerpoint
- Medical Terminology
- Patient Preparation
- Patient Assessment
- Vital Sign Monitoring
- Administrative Support
Certification
- CMA - Certified Medical Assistant
- Medication Administrator
- Basic Life Support
- CPR & First Aid Training
Strengths
- Excellent Communication
- Attention to Detail
- Multitasking Skills
- Computer Skills
- Ability to Work Under Pressure/Stress
- Ability to Work in a Fast-Paced Environment
- Problem Solving Skills
- Excellent Time Management
- Organized
- Active Listening
- Compassion and Empathy
Interests
- Traveling
- Swimming
- Research
- Reading
- Bowling
Timeline
Medical Assistant Manager
Mission Hospital
03.2022 - 11.2023
Direct Support Professional/Med Tech
Blue West Opportunities
08.2019 - 02.2022
Medical Receptionist
Mitchell House
07.2018 - 12.2018
Bachelor of Business Administration - Healthcare Admin
South College - Asheville
Associate of Science - Medical Assisting
South College - Asheville
High School Diploma -
Mountain Heritage High School
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