Sage Silva

Overview: As a SrProgram Manager for Engineering Enablement, I managed key initiatives within cloud training, and testing/code quality documentation, M&A onboarding, and ongoing engineering education programs. I played a key role in driving cross-functional collaboration, developing training plans, and ensuring the success of programs aligned with organizational goals.

• Drove and launched 80+ OCI (Oracle Cloud Infrastructure) and GCP (Google Cloud Platform) courses as the primary partner with these providers for Uber's Engineer Training program.
• Increased engagement and completion rates for cloud training and testing documentation initiatives by 80%
• Drove significant improvements in knowledge sharing and training accessibility through launching of new documentation portals and knowledge spaces.
• Facilitated ongoing learning initiatives across the engineering community, contributing to continuous professional development, and overall team success.

Overview: I led the development and execution of continued training and onboarding initiatives for the global engineering community. My responsibilities included designing, deploying, and scaling engineering education programs, with a focus on enhancing employee experience, facilitating cross-functional collaboration, and managing specialized onboarding for newly acquired companies such as Postmates and Cornershop.

• New Hires Onboarded: 1,726 engineers (1,276 FTEs, 238 interns, 212 M&A hires) globally with an overall CSAT of 85.16%
• Program Scaling: Led the expansion and scaling of global engineering training programs across multiple regions, ensuring alignment with local site needs
• Satisfaction Scores: Achieved high satisfaction scores (CSAT of 88.75% for Cornershop and 80% for mobile bootcamp) by maintaining program relevance and addressing specific needs of diverse engineering teams
• Led the return-to-work training committee for the Engineering Enablement team, focusing on program scalability and best practices
• Organized and facilitated team offsites, enhancing cross-team collaboration and team health
• Facilitated 2 courses for the ML conference and led 5 Eng Tech Talks, attracting a cumulative total of 858 attendees

Overview: As a training events Program Manager, I led and delivered comprehensive training initiatives for Engineers, Data Scientists, Technical Program Managers (TPMs), and Technical Writers. My work included onboarding, ongoing training, technical talks, and boot camps, enabling smooth transitions for new hires and fostering continuous learning

• I have successfully executed over 80 training events, providing high-impact learning experiences and driving team development across multiple engineering disciplines
• Led Onboarding Programs: Managed onboarding for engineers, data scientists, TPMs, and tech writers, including 28 backend engineering cohorts in 2020, achieving a 94% program satisfaction rate
• Transitioned to Remote Onboarding: Partnered with global teams to successfully transition the Engucation onboarding program to a fully remote experience
• Created Learning Pathways on LXP: Developed self-serve learning pathways for backend, iOS, and Android engineers, enhancing accessibility to key training resources
• Produced Training Content: Led the creation of 9 professional training videos for backend engineering, published on Uber Learning to support global training efforts
• Drove Tech Talk program: Organized 25+ Engineering Tech Talks, reaching 2.8K+ attendees, and launched a Tech Talk recognition badge for speaker appreciation
• Streamlined Permissions Process: Partnered with IT and EngSec to reduce the engineering permissions approval process from 3-5 days to 1 day, saving ~112 hours/month
• Mobile Bootcamp Leadership: Managed the Mobile Bootcamp program, training engineers in iOS/Android development, with 85% of participants feeling prepared to transition to mobile roles
• Cross-functional Collaboration: Worked with multiple teams (IT, Legal, AV) to implement training processes, improve content quality, and ensure compliance across programs

Overview: As a People Operations Coordinator, I played a pivotal role in supporting HR functions for Uber's North American workforce, ensuring a seamless employee experience and operational efficiency. I was responsible for managing key HR processes, including onboarding, compliance, terminations, and exit interviews, while collaborating with cross-functional teams to drive HR projects and mitigate risks.

• Coordinated and presented HR new hire orientation for HQ and remote office locations in the US/CAN on a weekly basis (50 - 100+ participants)
• Supported HRBPs by carrying out HR operations (terminations, exit interviews, and headcount reports)
• Managed basic day-to-day HR operations (I-9 compliance/E-Verify, systems audits, drafting notifications)
• Partnered with University Recruiters and managers to deliver onboarding experience for 500+ incoming interns, summer 2018
• Drove HR projects to streamline system processes/communications to enhance efficiency and the employee experience
• Assisted with risk mitigation after identifying 4M dollars in company liabilities
• Point of contact for employment verifications for all employees across the United States and Canada