I am seeking to pursue a position that will utilize my skills and interests in order to gain experience and opportunities to expand.
Overview
13
13
years of professional experience
Work History
Store Manager
Extra Space Storage
01.2024 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Auction ambassador, overseeing 15 stores' active auctions.
Streamlined auction item intake, implementing an organized system for efficient processing.
Conducted post-auction analysis to identify areas of improvement and inform future planning efforts.
Verify auction activity, accuracy, as well as readiness.
Reduced storage costs by negotiating better contracts with suppliers and streamlining transportation processes.
Conducted regular audits of stored products, ensuring quality control measures were in place to minimize waste or damage.
Assisted in the development of strategic plans for the company''s overall supply chain operations, ensuring alignment with organizational goals and objectives.
Improved overall storage capacity by identifying opportunities for consolidation or offsite storage solutions when appropriate.
Maintained accurate inventory records, enabling quick response to customer inquiries and order fulfillment needs.
Achieved promotions by engaging in advance educational programs.
Sustained outstanding success in achieving sales objectives.
Server/ Bartender/ Assistant Manager
Famous Sam’s
02.2012 - 08.2023
Developed expertise in menu details enabling efficient and accurate communication.
Demonstrate exceptional customer service skills in busy sports bar setting.
Managed stock control for culinary and beverage sections.
Facilitated revenue processing with tools like Word, Excel, and QuickBooks.
Supported general manager with tasks contributing to company profitability.
Collaborated in staff size adjustments while providing necessary training.
Supervised daily workflows to optimize team efficiency.
Monitored and upheld compliance with safety regulations.
Addressed client issues effectively while prioritizing both company and customer needs.
Skilled in advanced data organization using Excel spreadsheets.
Point of System Sales Programs.
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Bartender
Dave and Buster's
03.2017 - 02.2018
Prepared company signature cocktails to uphold brand standards.
Sustained high-quality service while maintaining bar sanitation.
Maintain accuracy under high-pressure conditions.
Met performance targets for employees within designated timelines.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Receptionist/ Admin assistant
Watson Chevrolet
07.2015 - 02.2017
Executed routine clerical duties paired with occasional financial transactions.
Handled multiple spreadsheets and data entry tasks.
Managed messages efficiently while coordinating appointment schedules.
Processed documentation related to vehicle data and information.
Collaborated with service team to establish accurate service costs.
Facilitated interactions with third-party vehicle sales vendors for service arrangements.
Uses Microsoft Word and Excel, as well as company programs for paperwork and customer information.
Take messages and relay information between customers as well as service advisor
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Bartender
Desert Diamond Casino
10.2013 - 01.2014
Skilled in delivering outstanding service by greeting and serving customers promptly
Accountable for completing all side work and correlating with coworkers as a team
Manage and take accountability for inventory, ability to comply with strict regulations, and ensuring all moneys paid into and out of the drawer was accounted for
Education
Associate Of Applied Science - Veterinary Science
Pima community college
Tucson, AZ
High School Diploma - Early childhood Development, Fetal development, Parenting classes
Teenage Parent Program
12.2009
Skills
Alcohol training and certification
Food Handler Certification
Windows operating systems
Microsoft Suite
Word
PowerPoint
Excel
Customer service
Problem-solving
Customer relations
Multitasking and organization
Team leadership
Outstanding communication skills
Staff supervision
Work Planning and Prioritization
Strategic thinker
Bank deposit procedures
Timeline
Store Manager
Extra Space Storage
01.2024 - Current
Bartender
Dave and Buster's
03.2017 - 02.2018
Receptionist/ Admin assistant
Watson Chevrolet
07.2015 - 02.2017
Bartender
Desert Diamond Casino
10.2013 - 01.2014
Server/ Bartender/ Assistant Manager
Famous Sam’s
02.2012 - 08.2023
High School Diploma - Early childhood Development, Fetal development, Parenting classes