Sage Stewart
Stafford,VA
Summary
Information Systems and Technology Certified Specialist and Navy Reservist with Top Secret Security clearance.
Senior Electronic Repair Technician with a proven track record at RockIT Repairs Stafford, excelling in electronic device troubleshooting, diagnosis and repair. Leveraged expertise in cell phone, laptop and desktop component replacements and problem-solving to enhance repair efficiency and customer satisfaction. Demonstrates meticulous attention to detail and self-motivation, ensuring high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
US Navy E2
United States Naval Reserves
01.2024 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Electronics Repair Technician
RockIT Repairs Stafford
02.2022 - 09.2023
- Provided diagnostic estimates for repairs.
- Replaced touch-sensitive digitizers and displays using official OEM or aftermarket parts.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Applied external accessories such as screen protectors, skins and more.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Installed and configured new devices and system components.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Maintained detailed reports on repair statuses and provided customers with accurate timelines and updates.
- Responded to support requests from end-users and patiently walked customers through basic troubleshooting tasks.
Customer Service Cashier
McDonald's Restaurant
03.2021 - 01.2022
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Information Systems And Technology -
Cisco Networking Academy
Pensacola, FL06.2024
High School Diploma -
North Stafford High School
Stafford, VA05.2023
Skills
- Diagnostic Testing
- Electronic system troubleshooting
- Repair Cost Estimation
- Component Replacement
- Equipment Installation
- Problem-solving abilities
- Attention to Detail
- Self Motivation
- Analytical Thinking
Certification
- Cisco Certified Network Associate Cyber Ops (CCNA)
- WISE Level 2 Certified (Wireless Industry Service Excellence)
- Top Secret Security Clearance
Timeline
US Navy E2
United States Naval Reserves
01.2024 - Current
Electronics Repair Technician
RockIT Repairs Stafford
02.2022 - 09.2023
Customer Service Cashier
McDonald's Restaurant
03.2021 - 01.2022
Information Systems And Technology -
Cisco Networking Academy
High School Diploma -
North Stafford High School
- Cisco Certified Network Associate Cyber Ops (CCNA)
- WISE Level 2 Certified (Wireless Industry Service Excellence)
- Top Secret Security Clearance
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