Summary
Overview
Work History
Education
Skills
Timeline
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Sage Thomas

EHT

Summary

Dynamic and results-oriented professional with a proven track record at Goji, where I led teams to enhance customer satisfaction and streamline operations. Skilled in team leadership and exceptional customer service, I excel in fast-paced environments, ensuring both efficiency and high-quality service delivery. My expertise includes complex problem-solving and effective time management, significantly contributing to workplace productivity and guest engagement.

Overview

7
7
years of professional experience

Work History

Manager

Goji
07.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Prepared and served juices and blended drinks.
  • Maintained a clean and organized workspace, ensuring efficient service during peak hours.
  • Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.


Musician

Self-employeed
01.2017 - Current
  • Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
  • Promoted musical career by maintaining website or social media presence.
  • Produced and recorded music
  • Plays live Gigs at Bars & Music venues

Barista

Coho Cafe
11.2020 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Server

Texas Roadhouse
01.2022 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Rio Station
12.2019 - 08.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.


Smoothie Barista

Pure Juice & Kitchen
05.2019 - 05.2020
  • Prepared and served juices and blended drinks.
  • Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
  • Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
  • Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
  • Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
  • Optimized workflow by multitasking between taking orders, preparing smoothies efficiently, and managing register duties when necessary.
  • Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
  • Implemented creative marketing strategies to attract new customers, expanding the smoothie bar''s clientele base.

Food Runner

Doc Magrogans Oyster House
04.2018 - 12.2018
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Organized and replenished supplies at food stations to optimize team performance.

Education

GED -

Straighterline
Online
04.2020

High School Diploma -

Cape May Tech
Cape May Court House, NJ
06.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Great multitasker

Timeline

Manager

Goji
07.2023 - Current

Server

Texas Roadhouse
01.2022 - 05.2022

Barista

Coho Cafe
11.2020 - 08.2023

Server

Rio Station
12.2019 - 08.2020

Smoothie Barista

Pure Juice & Kitchen
05.2019 - 05.2020

Food Runner

Doc Magrogans Oyster House
04.2018 - 12.2018

Musician

Self-employeed
01.2017 - Current

GED -

Straighterline

High School Diploma -

Cape May Tech

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Sage Thomas