Sagelynn Carnate-Gallarde
‘Aiea,HI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Airport Greeter
Platinum Limousines Service
02.2024 - Current
- Welcomed and assisted passengers upon arrival, ensuring a friendly first impression.
- Addressed passenger inquiries and concerns promptly, professionally contributing to overall satisfaction.
- Assisted passengers with special needs, ensuring compliance with accessibility protocols.
- Greet guests with their name signs and leis if it is on scheduled manifest
- Provide all guests with Transportation services by contacting their assigned shuttle drivers after collecting luggage's
- Demonstrated commitment to punctuality and reliability by consistently arriving on time for scheduled shifts.
- Maintained thorough knowledge of airport layout, enabling quick direction of lost or disoriented passengers towards their destinations within the facility.
Baggage Storage Attendant
Smartcarte
06.2025 - 09.2025
- Assisted customers with inquiries, ensuring positive experiences
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assist all guests with the storing process of their belongings by gathering their personal information such as their driver license or passport for documentation purposes and accurately ring up customers on square machine
- Maintain organization with all customers belongings in each storage room
- Collect all customers yellow ticket with their signature in return for their belongings
Smoothie Maker
Planet Smoothie
07.2017 - 01.2025
- Prepared smoothies according to standardized recipes, ensuring consistent taste and quality.
- Operated blending equipment and maintained cleanliness in work area, adhering to safety protocols.
- Assisted customers with menu selections, promoting new flavors and ingredients effectively.
- Monitored inventory levels and restocked supplies as needed to maintain operational efficiency.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Prepared and served food items in compliance with health and safety regulations.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
High School Diploma -
Waianae Highschool
Waianae, HI05-2016
Skills
- Quick learner
- Dependability
- Flexibility
- Professional appearance
- Effective listening
- Strong work ethic
- Effective problem solving
- Able to stand for 8 hours or more
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
Timeline
Baggage Storage Attendant
Smartcarte
06.2025 - 09.2025
Airport Greeter
Platinum Limousines Service
02.2024 - Current
Smoothie Maker
Planet Smoothie
07.2017 - 01.2025
High School Diploma -
Waianae Highschool
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