Open To Work
K. Nicole Sage
Administrative Professional
Springfield,MO
Summary
CAP-certified Administrative Professional and tech-savvy problem solver with a passion for continuous improvement and emerging technologies. Proven ability to streamline office operations, enhance productivity, and support senior leadership through strategic use of modern tools and systems. Skilled at identifying workflow inefficiencies and implementing digital solutions that drive results. Recognized for adaptability, creativity, and a proactive, solutions-oriented mindset. I am dedicated to making valuable contributions and advancing the organization's goals with efficiency and innovation.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Degree
4
4
Admin & Operation Experience
6
6
years of post-secondary education
6
6
Client Design Service
Skills
- Executive-Level Support
- Conflict Resolution and Problem Solving
- Task Prioritization
- Time Management
- Operational and Administrative Leadership
- Calendar, Travel, and Meeting Coordination
- UI/UX Design with HTML & CSS
- Data Extraction, Analysis, & Reporting
- Project Coordination & Status Tracking
- Adobe XD, Photoshop, Figma, & Illustrator
- Microsoft Office Suite & Google Workspace
- Documentation and recordkeeping
- Dedicated team player
- Mail handling
- Client relations
Education
Certification - UI/UX Design
Bethel School of Technology
Redding, CA 04.2022 - 12.2022
BS - Fashion Merchandising & Design
Missouri State University
Springfield, MO 08.2011 - 12.2016
Certification
- Certified Administrative Professional, International Association of Administrative Professionals (IAAP) - Oct 2024 · Expires Nov 2027
Work History
Administrative Assistant II
Missouri State University Engagement and Alumni Relations
Springfield, MO
07.2024 - Current
- Manage financial control of departmental accounts, delivering accurate, real-time income and expenditure data to program directors for improved budget decision-making; identified inefficiencies in expense reporting and introduced streamlined forms for invoiced expenses and procurement card transactions, reducing processing time and increasing visibility.
- Developed and implemented a digital finance tracker that allowed directors to categorize and monitor expenses, supporting strategic resource allocation and alignment with university goals.
- Oversee logistics for the Travel Bears alumni travel program, including traveler communications, marketing collaboration, virtual info sessions, and personalized gift distribution.
- Redesigned the Travel Bears logo and partnered with vendors to produce unique promotional materials, enhancing program branding and participant engagement.
- Served as planning coordinator for Missouri State University's annual Bears of Distinction Alumni Awards, managing vendor contracts, audiovisual integration, honoree accommodations, and budget tracking.
- Support event planning for multiple programs by coordinating venues, contracts, catering, invitations, agendas, brochures, and participant communications.
- Assist the Executive Program Director with scheduling, meeting coordination, and travel arrangements.
- Organize digital filing systems, handle procurement of equipment, services, & supplies.
Digital Product Designer & UX Architect
The Designer Sage
Springfield, MO
03.2020 - Current
- Designed official logos for small businesses using Adobe Illustrator, delivering versatile brand assets for print, web, and social media.
- Created custom websites by leading client meetings, presenting UX research and wireframes, conducting usability tests, and delivering functional, user-centric designs.
- Conducted qualitative and quantitative user research, including interviews, surveys, and card sorting, to inform design decisions and optimize user journeys.
- Designed and presented interactive prototypes using Adobe XD, Figma, and Sketch, ensuring client alignment and a seamless user experience across platforms.
Customer Service Representative I
USAA
Springfield, MO
04.2021 - 11.2023
- Company Overview: Military Banking & Insurance Company
- Managed incoming communications from customers, conducted research to provide answers, and resolved customer inquiries. Provided credit card maintenance, security, and fraud servicing.
eCommerce Operations Specialist
Active Network
Dallas, TX
08.2019 - 01.2020
- Spearheaded the launch of a new online refund product, resulting in a 100% increase in digital revenue and improved transaction efficiency. Monitored CRM data to identify customer experience pain points; collaborated with teams to implement technical solutions with an 85% resolution success rate.
- Supported continuous optimization of post-purchase workflows, ensuring seamless user experience and reducing support inquiries.
- Established a value-add partnership with a Meditation and Wellness App to enhance customer retention and increase brand engagement for client offerings.
Sales Supervisor
Macy's North Park Center
Dallas, TX
06.2019 - 08.2019
- Boosted children's department sales by 25% within the first month by enhancing merchandising strategies, coaching associates on customer engagement, and implementing effective loss prevention measures. Recognized by the regional director for significantly improving sales and departmental performance during a quarterly visit.
- Supervised and motivated a team of 15 sales associates, providing ongoing coaching, resolving team and customer conflicts, and ensuring consistent execution of sales floor standards.
Account Manager to Operations Manager
Doxa LLC.
Dallas, TX
04.2017 - 01.2019
- Engaged, acquired, and managed 100+ residential and commercial accounts, driving revenue growth and client satisfaction for AT&T.
- Led and trained a back-office team of 3, overseeing customer service, sales operations, and internal event planning to boost team engagement and efficiency.
- Developed a comprehensive sales KPI tracking system to monitor performance, identify improvement areas, and support a data-driven revenue strategy.
Timeline
Administrative Assistant II
Missouri State University Engagement and Alumni Relations
07.2024 - Current
Certification - UI/UX Design
Bethel School of Technology
04.2022 - 12.2022
Customer Service Representative I
USAA
04.2021 - 11.2023
Digital Product Designer & UX Architect
The Designer Sage
03.2020 - Current
eCommerce Operations Specialist
Active Network
08.2019 - 01.2020
Sales Supervisor
Macy's North Park Center
06.2019 - 08.2019
Account Manager to Operations Manager
Doxa LLC.
04.2017 - 01.2019
BS - Fashion Merchandising & Design
Missouri State University
08.2011 - 12.2016