Summary
Overview
Skills
Education
Work History
Certification
Timeline
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K. Nicole Sage

K. Nicole Sage

Administrative Professional
Springfield,MO

Summary

CAP-certified Administrative Professional and tech-savvy problem solver with a passion for continuous improvement and emerging technologies. Proven ability to streamline office operations, enhance productivity, and support senior leadership through strategic use of modern tools and systems. Skilled at identifying workflow inefficiencies and implementing digital solutions that drive results. Recognized for adaptability, creativity, and a proactive, solutions-oriented mindset. I am dedicated to making valuable contributions and advancing the organization's goals with efficiency and innovation.

Overview

8
8
years of professional experience
1
1
Certification

Skills

  • Executive-Level Support
  • Conflict Resolution and Problem Solving
  • Task Prioritization
  • Time Management
  • Operational and Administrative Leadership
  • Calendar, Travel, and Meeting Coordination
  • UI/UX Design with HTML & CSS
  • Data Extraction, Analysis, & Reporting
  • Project Coordination & Status Tracking
  • Adobe XD, Photoshop, Figma, & Illustrator
  • Microsoft Office Suite & Google Workspace
  • Documentation and recordkeeping
  • Dedicated team player
  • Mail handling
  • Client relations

Education

Certification - UI/UX Design

Bethel School of Technology
Redding, CA
12.2023

BS - Fashion Merchandising & Design

Missouri State University
Springfield, MO
12.2016

Work History

Front End Support

Costco Wholesale
04.2025 - Current
  • Provided exceptional customer service by greeting and assisting members from the parking lot to the facility exit, ensuring a welcoming experience.
  • Supported front-end operations by loading and unloading carts, enhancing checkout efficiency and member satisfaction while maintaining a clean and sanitary environment throughout the facility, contributing to health and safety standards.
  • Informed members about their membership benefits and guided them on maximizing the value of their visits, fostering a positive, member-focused atmosphere, and ensuring all guests felt appreciated and supported throughout their visit.

Administrative Assistant II

Missouri State University Engagement and Alumni Relations
07.2024 - Current
  • Managed financial control of departmental accounts, delivering accurate, real-time income and expenditure data to program directors for improved budget decision-making; identified inefficiencies in expense reporting and introduced streamlined forms for invoiced expenses and procurement card transactions, reducing processing time and increasing visibility.
  • Developed and implemented a digital finance tracker that allowed directors to categorize and monitor expenses, supporting strategic resource allocation and alignment with university goals. Developed and implemented a digital finance tracker that allowed directors to categorize and monitor expenses, supporting strategic resource allocation and alignment with University goals.
  • Oversaw all logistics for the Travel Bears alumni travel program, including traveler communications, marketing collaboration, virtual info sessions, and personalized gift distribution.
  • Redesigned the Travel Bears logo and partnered with vendors to produce unique promotional materials, enhancing program branding and participant engagement.
  • Served as planning coordinator for Missouri State University's annual Bears of Distinction Alumni Awards, managing vendor contracts, audiovisual integration, honoree accommodations, and budget tracking.
  • Supported event planning for multiple programs by coordinating venues, contracts, catering, invitations, agendas, brochures, and participant communications.
  • Assisted the Executive Program Director with scheduling, meeting coordination, and travel arrangements.
  • Organized digital filing systems, handled procurement of equipment, services, & supplies.

Graphic & UI/UX Designer

The Designer Sage
03.2020 - Current
  • Designed official logos for small businesses using Adobe Illustrator, delivering versatile brand assets for print, web, and social media.
  • Created custom websites by leading client meetings, presenting UX research and wireframes, conducting usability tests, and delivering functional, user-centric designs.
  • Conducted qualitative and quantitative user research, including interviews, surveys, and card sorting, to inform design decisions and optimize user journeys.
  • Designed and presented interactive prototypes using Adobe XD, Figma, and Sketch, ensuring client alignment and a seamless user experience across platforms.

Customer Service Representative I

USAA
04.2021 - 11.2023
  • Company Overview: Military Banking & Insurance Company
  • Managed incoming communications from customers, conducted research to provide answers, and resolved customer inquiries. Provided credit card maintenance, security, and fraud servicing.

eCommerce Operations Specialist

Active Network
08.2019 - 01.2020
  • Spearheaded the launch of a new online refund product, resulting in a 100% increase in digital revenue and improved transaction efficiency. Monitored CRM data to identify customer experience pain points; collaborated with teams to implement technical solutions with an 85% resolution success rate.
  • Supported continuous optimization of post-purchase workflows, ensuring seamless user experience and reducing support inquiries.
  • Established a value-add partnership with a Meditation and Wellness App to enhance customer retention and increase brand engagement for client offerings.

Sales Supervisor

Macy's North Park Center
06.2019 - 08.2019
  • Boosted children's department sales by 25% within the first month by enhancing merchandising strategies, coaching associates on customer engagement, and implementing effective loss prevention measures. Recognized by the regional director for significantly improving sales and departmental performance during a quarterly visit.
  • Supervised and motivated a team of 15 sales associates, providing ongoing coaching, resolving team and customer conflicts, and ensuring consistent execution of sales floor standards.

Account Manager to Operations Manager

Doxa LLC.
04.2017 - 01.2019
  • Engaged, acquired, and managed 100+ residential and commercial accounts, driving revenue growth and client satisfaction for AT&T.
  • Led and trained a back-office team of 3, overseeing customer service, sales operations, and internal event planning to boost team engagement and efficiency.
  • Developed a comprehensive sales KPI tracking system to monitor performance, identify improvement areas, and support a data-driven revenue strategy.

Certification

  • Certified Administrative Professional, International Association of Administrative Professionals (IAAP) - Oct 2024 · Expires Nov 2027

Timeline

Front End Support

Costco Wholesale
04.2025 - Current

Administrative Assistant II

Missouri State University Engagement and Alumni Relations
07.2024 - Current

Customer Service Representative I

USAA
04.2021 - 11.2023

Graphic & UI/UX Designer

The Designer Sage
03.2020 - Current

eCommerce Operations Specialist

Active Network
08.2019 - 01.2020

Sales Supervisor

Macy's North Park Center
06.2019 - 08.2019

Account Manager to Operations Manager

Doxa LLC.
04.2017 - 01.2019

BS - Fashion Merchandising & Design

Missouri State University

Certification - UI/UX Design

Bethel School of Technology

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