Focused Office Support Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Hi, I’m
Saglanda Kendrick
WFH- Office Staff / Customer Service
Wellington,FL
Summary
Overview
7
years of professional experience
Work History
Interim HealthCare
Insurance Authorization Specialist /Medical Billing Assistant
06.2022 - 01.2024
Job overview
- Input all patient data regarding claims and prior authorizations into system accurately.
- Provided prior authorization support for home healthcare and patients in accordance with payer guidelines.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients and scanning documents.
Robert Half Staffing Agency
Temp Worker
11.2018 - 06.2022
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Brookdale Senior Living Facility
Scheduler
06.2017 - 10.2018
Job overview
- Ensures community is adequately staffed in order to meet residents care and service needs in accordance with company standards and guidelines.
- Supervise direct staff and ensures associate schedules are communicated/ distributed to all the associates a minimum of one week in advance.
- Effectively communicate all Independent Living corporate scheduling and billing computer system according to company guidelines and best practices.
- Managed on-call/after office hours and weekend needs of the patient/family.
- Effectively manage and communicate all changes in resident/client needs to associates as updates are made to the contract and plan of care.
- Ensure billing information is complete and correct prior to finalizing monthly resident billing.
Education
University of South Florida Tampa, FL
No Degree from General Studies
University Overview
Skills
- Documentation Management
- Critical thinking abilities
- Workflow Management
- Patient Scheduling
- Scheduling appointments
- Verbal Communication
- Scanning and copying
- Effective communication skills
- Active listening abilities
- Conflict resolution abilities
- Database entry
Timeline
Insurance Authorization Specialist /Medical Billing Assistant
Interim HealthCare
06.2022 - 01.2024
Temp Worker
Robert Half Staffing Agency
11.2018 - 06.2022
Scheduler
Brookdale Senior Living Facility
06.2017 - 10.2018
University of South Florida
No Degree from General Studies
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