SAGUNA KARKI
Woodbridge,VA
Summary
Experienced IT Support Specialist seeking to leverage technical skills and customer-oriented approach to provide efficient IT solutions and support as an IT Support Specialist.
Overview
3
3
years of professional experience
Work History
IT Helpdesk Specialist
Orion IT
08.2023 - Current
- Provide Level 2 technical support for internal and external users
- Provide technical support and troubleshooting for end-users, resolving hardware, software, and network issues promptly and efficiently
- Collaborate with Level 1 support team to escalate and resolve complex technical issues
- Resolving an average of 20 tickets daily
- Daily end user's operation support (Laptop/Desktop/Mobile)
- Help end Users for any issues remotely using TeamViewer and Teams
- Office365 Basic Management for Exchange online, One Drive and Teams
- Users Office Application and Outlook/Email support
- Office 365 Basic Administration for Exchange and Teams
- Users support for Network, Internet related issues
- Active Directory users and Exchange Mailbox management and end users outlook support
- Outlook and Microsoft Teams support
- Basic Network connectivity support (Internet, Network drives and VPN)
- Windows 10, 11 and Mac OS operating system support.
REMOTE IT SUPPORT SPECILIEST
DELTA GLOBAL IT
03.2021 - 07.2023
- Configured and managed basic network connection (Intranet, Internet, Network Drives and VPN)
- Supported end users remotely using Quick Assist and Team Viewer
- Provided remote support for windows 10 and windows 11 assisting users with laptop and desktop
- Managed Active Directory, Exchange, Outlook Emails issues
- Experienced PC imaging and deployment and basic hardware maintenance
- Provided technical support and troubleshooting for end-users, resolving hardware, software, and network issues promptly and efficiently.
Education
BBA - Business Administration
Vijaypur College
Skills
- Experience in troubleshooting hardware, software, and network issues
- Strong knowledge of Active Directory, Office 365, and basic networking principles
- Excellent communication and customer service skills
- Active Directory Management (Users, Groups, passwords, etc
- Networking Support (Internet, Intranet, VPN, Remote Access etc)
- Remote Support Tools (Remote Desktop, Team viewer, Quick Assist, Any desk)
- Help Desk Support to end users for Applications related issues (outlook, office, Teams, zoom)
- Experience supporting users for PC related issues (BSOD, Upgrades, Imaging)
- Basics experience managing and supporting virtual server infrastructure (Hyper-V)
- Experience managing security for endpoints (Virus, Malware, Ransomware etc)
- Experience managing backup and restore company data
- Experience managing PC Imaging and deployment
- Experience supporting end users for mobile devices for Email, Teams, OneDrive etc
- Experience managing PC Imaging windows Autopilot and deployment
Timeline
IT Helpdesk Specialist
Orion IT
08.2023 - Current
REMOTE IT SUPPORT SPECILIEST
DELTA GLOBAL IT
03.2021 - 07.2023
BBA - Business Administration
Vijaypur College
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