Hi, I’m
Sahainesh Meshesha
Hampton,VA
“If all you ever do is all you’ve ever known then it’s all you’ll ever get”
Tom Brady
Summary
Knowledgeable and dedicated customer service professional with extensive experience in adaptability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Self motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
Cushman & WakefieldLas Vegas, NV
Apartment Leasing Consultant
05.2022 - 06.2022
Job overview
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Resolved conflicts between tenants regarding noise, encroachments, parking, work-orders, etc.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on over 200 prospects a day via phone and email.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
BG Staffing - BG MultifamilyNorfolk, VA
Temp Worker
09.2017 - Current
Job overview
- Greeted clients, showed apartments and prepared leases.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Held high approval rating and maintained customer loyalty with top-notch service.
Chopped And Oscar’s Oceanside Virginia Beach, VA
Restaurant Busser/Barback
05.2022 - 08.2022
Job overview
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Cultivated warm relationships with regular customers.
ConduentNorfolk, VA
Customer Service Representative
07.2021 - 11.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
Bridge Property ManagementLas Vegas, NV
Leasing Consultant
05.2019 - 08.2019
Job overview
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Greeted clients, showed apartments and prepared leases.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected rent and tracked resident payments and information in computer system.
Bridge Property ManagementLas Vegas, NV
Leasing Consultant
10.2017 - 08.2018
Job overview
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments and prepared leases.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
Norfolk State UniversityNorfolk, VA
Bachelors of Arts from Psychology
08.2018 - 05.2023
University Overview
- Member of the National Society of Leadership and Success
- 3.3 GPA
Skills
- Cooperative Attitude
- Money Handling
- Data Entry
- Fast Learner
- Microsoft, Excel, Outlook, etc
- Flexible and Adaptable
- Customer Service
- Conflict Resolution
- Self-Motivated
- Leadership
- Organization and Time Management
- Punctual and Hardworking
- Strategic Planning
- Taking Initiative
Additional Information
I do have recommendation letters from my previous regional manger and property manager that reflect my ability to adapt to new challenges within timely manners that benefited the company within my first three months. I would love to send them for your review and consideration!
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Apartment Leasing Consultant
Cushman & Wakefield
05.2022 - 06.2022
Restaurant Busser/Barback
Chopped And Oscar’s Oceanside
05.2022 - 08.2022
Customer Service Representative
Conduent
07.2021 - 11.2021
Leasing Consultant
Bridge Property Management
05.2019 - 08.2019
Norfolk State University
Bachelors of Arts from Psychology
08.2018 - 05.2023
Leasing Consultant
Bridge Property Management
10.2017 - 08.2018
Temp Worker
BG Staffing - BG Multifamily
09.2017 - Current
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