Vikram Behl

• Responsible for assessing Partial and Full Discharge request for Sale, Refinance and Debt Repaid requests received from solicitors, lenders and customers
• Clarify loan & property requirements & ensuring remaining security adheres to credit policy
• Assess the viability of customer’s application / request and ensure compliance to standards
• Assess mortgages & securities to confirm they meet all lending requirements
• Ensure documentation meets standard expectations of regulatory bodies & the Credit Policy
• Preparing documentation for discharge settlements, settlement instructions and solicitor letters
• Actively promote a strong risk culture that ensures risk and compliance are a key consideration in any decisions, highlight any identified risks and lead the development of mitigation plans
• Working with stakeholders to ensure any exceptions outside the credit guidelines are managed and resolved appropriately
• Proactively contribute to innovation & continuous improvement to improve quality, efficiency, risk & compliance outcomes by working closely with cross-functional teams across the bank

• Conducted on-field surveys in over 50 constituencies across the state of Maharashtra (India)
• Based on feedback received from public, suggested the most suitable/winnable candidate to contest the elections
• Collected data to prepare constituency wise manifestos and a general development statement for the party to present to the voters
• Developed a social media strategy to maximum outreach
• Assisted in preparing a programme to mobilise the party cadre/workers across the state

• First point of contact for member’s claims enquiries including lodgements
• Process claims, payments and workflows as per guidelines
• Identify frauds and take action according to Insurance Contracts Act and company policies
• Ensure accuracy of data entry and Compliance with relevant government legislations
• Comply with policies to identify & report new risks, issues & any incidents to the management

• Installation and activation of Network termination devices at customer premises
• Run internal cable to wall-plate wherever required either through the roof or the wall
• Run external or lead in cable from pole or pit to the building/premise wherever required
• Connect and successfully activate the modem with the network using the required tools and equipment
• Adhered to Work Health and Safety legislations, polices & procedures and performed remedial actions for potential hazards
• Complete egress field surveys for NBN using company provided equipment and driving through designated areas to survey a site and upload captured data to NBN servers

• Provide service to all customers, whether a fuel, lubricant or convenience transaction
• Process all cash and EFTPOS sales in an accurate and timely manner
• Manage store inventory and increase sales through promotions and up-selling
• Reconcile cash and inventory at the end of the shift and report to Site Manager of any discrepancies

Customer Service & Operations

• Responsible for 100% accuracy and processing customer request forms and documents as per guidelines and timeframes.
• Handling customer feedback and resolving complaints.
• Accepting claim forms, checking for accuracy, and processing as per guidelines.
• Providing support to legal and risk teams for ombudsman related escalations.
• Day to day branch operations management including administration & property.
• Stakeholder management including risk and compliance.

Underwriting & claims

• Underwriting new business application forms while adhering to compliance.
• Assessing risks while processing application forms for issuance.
• Quality control by ensuring 100% accuracy while scrutinising application forms.

Financial activities & Reporting

• Collecting cash and cheque payments for new business and renewals
• Depositing previous day collections with the bank.
• End of day account receivable and payables, Compliance & Issuance reports.

Compliance & audit

• Ensuring processes and practices are aligned with regulatory requirements.
• Maintaining documentation & data integrity and standard operating processes.