Sahar Afkhami
Katy,TX
Summary
Driven customer service professional with a proven track record at Walmart, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in team development and utilized Microsoft Office to streamline operations, achieving significant improvements in customer satisfaction. Skilled in sales and customer relations, consistently exceeding targets through innovative strategies and a results-focused approach.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
11.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Personal Shopper Customer Service
Walmart
11.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Expanded clientele base through targeted marketing efforts, including social media promotion and word-of-mouth referrals from satisfied customers.
- Scheduled appointments efficiently, maximizing time management skills to accommodate multiple clients per day without compromising service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Representative
Kroger
03.2019 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Associate of Arts -
Houston Community College
Houston, TX2021
Bachelor of Arts - Graphic Design
Yadegar
Iran,Tehran2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Professional telephone demeanor
- Team Development
- Microsoft PowerPoint,Excel,word
- Sales expertise
- Research
- Document Control
- Stock management
- photoshop
Timeline
Customer Service Representative
Walmart
11.2021 - Current
Personal Shopper Customer Service
Walmart
11.2021 - Current
Customer Service Representative
Kroger
03.2019 - 11.2021
Associate of Arts -
Houston Community College
Bachelor of Arts - Graphic Design
Yadegar
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