Sahar Amirazimi
Phoenix,Arizona
Summary
Event and operation management 4+ years experience spearing client relations. Event and planning and Highly successful in the planning of meetings and events ranging from 5 to 1500 attendees. Successfully managing guest rooms and meeting space to benefit clients as well as resort goals. Manage product and handling as a marketing and advertising with client and graphic designer. Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support.
Overview
9
9
years of professional experience
Work History
Group Accounts & Event Assistant manager
The Phoenician Resort Luxury Scottsdale
09.2022 - Current
- Working on event department
- Managing all group event reservations as 5 to 2,000 room’s night reservations
- Coordinate and program with event department, banquets and Front deck as group up coming
- Direct contact with client and Company
- Assist and make an event program, working with revenue, sales and accounting about all guest rooms / meeting spaces event and all hotel options
- Working on final invoices and manage all charging group account and direct bill.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Coordinated pre- and post-event planning with team of 10+ staff serving professional customers.
Front Desk Supervisor
Sheraton Phoenix Downtown
12.2021 - 10.2022
- Team Leader as of front desk supervisor and manager of day, Check-in and Check-out more than 800 guest’s reservations and assisting all front desk associates
- Training new employee and handling all airline crew member reservations as a contract
- Working with Housekeeping team and handling team with all customer problems.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk supervisor
AC Hotel By Marriott Tempe Downtown
01.2021 - 01.2022
- Supervisor of front desk, working with team and handling all check-in and check-out during AM and PM shift
- Training and manage all new team member
- Control and support events and assist food and beverages department
- Contact with Marriott support, Expedia, Booking.com.
- Scheduled and assigned daily work and activities for team members.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained team members on new hotel services and products to support promotional efforts.
Account and Quality Assurance Manager
Carassi Communication Services -Tehran, Iran
03.2015 - 09.2018
- Oversee and managing relations and projects with Tehran and Dubai office
- Handling major accounts, plan and manage marketing events, design and production deliveries
- Overseeing graphic design team and assisting with proofreading and quality control for all products during the program
- Assisting with design and accuracy pre and post production.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Education
Master's degree / Art painting -
Art University of Isfahan
01.2016
Associate's degree, Visual and Performing Arts -
Art Miremad University Ghazvin
01.2012
Skills
- Booth Installation
- Event Setup and Breakdown
- Promotional Material Design
- Event Planning
- Creative Thinking
- Customer Service
- Project Coordination
- Room Setup and Breakdown
- Fundraising Events
- Hospitality Background
- Customer Service Management
Timeline
Group Accounts & Event Assistant manager
The Phoenician Resort Luxury Scottsdale
09.2022 - Current
Front Desk Supervisor
Sheraton Phoenix Downtown
12.2021 - 10.2022
Front Desk supervisor
AC Hotel By Marriott Tempe Downtown
01.2021 - 01.2022
Account and Quality Assurance Manager
Carassi Communication Services -Tehran, Iran
03.2015 - 09.2018
Master's degree / Art painting -
Art University of Isfahan
Associate's degree, Visual and Performing Arts -
Art Miremad University Ghazvin
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