Sahar Elshiekh
LOS ANGLES,CA
Summary
Airline Station Manager with 16 years of extensive experience in optimizing operational efficiency and enhancing customer satisfaction. Demonstrates strong leadership, problem-solving, and communication skills, driving performance improvements through strategic initiatives and data analysis. Committed to maintaining high standards of safety and service while fostering teamwork and innovation in the aviation industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AREA MANAGER - TURKIYE
BADR AIRLINES
10.2020 - 03.2024
- Conducted departure and arrival briefing
- Oversee daily operations ensuring timely departures and arrivals, enhancing overall efficiency.
- Implemented new scheduling system, reducing delays and improving customer satisfaction.Coordinate with ground staff and flight crew to maintain safety and service standards.
- Analyze operational data to optimize resource allocation and reduce costs.
- Address and resolve passenger concerns, improving service quality and retention.
- Lead station operations, ensuring punctuality and efficiency while fostering teamwork and enhancing customer satisfaction.
- Analyze and optimize station workflows to boost operational efficiency and minimize delays, improving overall service quality.
- Drive performance improvements by implementing strategic initiatives, resulting in measurable operational enhancements.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Ensure the account operates according to contract and service level agreement and coordinate interactions at all levels internally and externally.
- Familiarity with logistics, shipping, and cargo operations.
- Ability to adjust strategies based on market changes and client feedback.
- Understanding shipping laws, customs regulations, and safety standards.
- Analyzing customer behavior and feedback to refine pricing strategies and improve customer satisfaction.
COMMERCIAL MANAGER
BADR AIR TRANSPORT
05.2018 - 09.2020
- Developing and implementing commercial strategies to drive air cargo revenue growth.
- Building and maintaining relationships with key clients and stakeholders to enhance customer loyalty.
- Leading sales teams to achieve targets and develop new business opportunities in the air cargo sector.
- Negotiating contracts and pricing with clients and freight forwarders to maximize profitability.
- Analyzing sales performance and operational metrics to identify areas for improvement.
- Working closely with operations, marketing, and finance teams to align commercial initiatives with overall business goals.
- Identifying opportunities for new services or enhancements to existing offerings based on market demand.
- Mentoring and training sales and operational staff to improve skills and knowledge in air cargo services.
Marketing Manager
BADR AIRLINES
01.2015 - 04.2018
- Analyzing market trends, customer preferences, and competitive landscapes to inform marketing strategies.
- Built relationships with clients to establish new contracts
- Developed and executed marketing strategies, leading to significant brand awareness growth
- Identified and resolved marketing challenges, driving consistent improvement in performance metrics
- Boosted brand visibility through strategic campaigns, leading to measurable increases in customer engagement and sales
- Conducted thorough market research and data analysis to inform marketing decisions, driving impactful and data-driven campaigns
- Meticulously crafted marketing materials and monitored campaign progress, ensuring precision and high-quality deliverables
- Establishing partnerships with travel agencies, tourism boards, and other stakeholders to enhance marketing efforts.
SALES SUPERVISOR
BADR AIRLINES
09.2012 - 01.2015
- Managed a team of 52 sales representatives, achieving a 55% increase in quarterly sales revenue
- Developed and implemented sales strategies, resulting in measurable improvements in customer acquisition
- Trained and mentored new hires, enhancing team performance and boosting overall sales productivity
- Resolved customer complaints efficiently, leading to a 15% increase in customer satisfaction ratings
- Led a dynamic sales team, boosting revenue through strategic client engagement and fostering strong customer relationships
- Supervised sales operations, ensuring optimal performance and adherence to company policies, resulting in significant sales growth.
- Negotiated high-value contracts with key clients, expanding market presence and driving revenue growth
- Negotiated contracts and prices, strengthening vendor relationships and enhancing profitability
- Collaborated with departments to meet marketing objectives and align with client vision
- Evaluated and optimized pricing strategies, improving revenue streams and overall profitability
- Developed and implemented innovative pricing models, aligning with customer needs and market conditions for enhanced revenue.
PRICING DISTRIBUTION ANALYSIS
GULF AIR
04.2008 - 12.2011
- Analyzing market trends, competitor pricing, and consumer demand to inform pricing strategies.
- Creating and managing fare structures, including different classes and special promotions.
- Implementing strategies to optimize revenue through dynamic pricing based on booking patterns and market conditions.
- Monitoring competitor pricing and strategies to ensure competitiveness in the market.
- Preparing detailed reports and presentations on pricing performance and recommendations for management.
- Working closely with marketing, sales, and revenue management teams to align pricing strategies with overall business goals.
- Ensuring pricing practices comply with industry regulations and legal requirements.
Education
BACHELOR OF APPLIED ARTS - INTERIOR DESIGN
Sudan University of Science & Technology
10.2005
Skills
- Teamwork
- Collaboration
- Attention to Detail
- Flexible
- Communication
- Dependable
- Responsible
- Customer Service
- Problem Solving
- Operational Efficiency
Certification
- Basic Passenger Fares & Ticketing, Sudan Airways, 01/01/06
- Electronic Ticketing Cutover Training, Gulf Air, 05/01/08
- Falcon Host Reservation, Gulf Air, 01/01/09
- Automated Exchange & Refund (AER), Gulf Air, 04/01/09
- Passenger Tariff One, Gulf Air, 01/01/10
- Satisfaction Corporate Customer Service, Gulf Air, 07/01/11
- Safety Management System SMS, BADR, 06/01/21
- Airside Safety, BADR, 07/01/21
- Badr Airlines Aviation Security, BADR, 05/01/21
- Dangerous Goods (Carry), BADR, 07/01/21
- Human Factors Initial, BADR, 07/01/21
- Airport Emergency Response Awareness, IATA, 07/01/21
- Safety Management Systems (SMS), BADR, 01/01/24
- Aviation Security-General Security Awareness, BADR, 10/01/24.
- Certified [Dangerous Goods (Carry).BADR Oct24
- Certified [Safety Management Systems (SMS).Oct 24.
Languages
Arabic
Native or Bilingual
English
Professional Working
Turkish
Elementary
Timeline
AREA MANAGER - TURKIYE
BADR AIRLINES
10.2020 - 03.2024
COMMERCIAL MANAGER
BADR AIR TRANSPORT
05.2018 - 09.2020
Marketing Manager
BADR AIRLINES
01.2015 - 04.2018
SALES SUPERVISOR
BADR AIRLINES
09.2012 - 01.2015
PRICING DISTRIBUTION ANALYSIS
GULF AIR
04.2008 - 12.2011
BACHELOR OF APPLIED ARTS - INTERIOR DESIGN
Sudan University of Science & Technology
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