Sahar Khamis
Kansas City,MO
Summary
Dedicated Certified Nursing Assistant with proven patient care and technical support expertise, honed at Kindred Hospital and Tiffany Springs Senior Living. Excelled in delivering compassionate care, enhancing patient comfort, and improving well-being. Skilled in Microsoft Excel and effective communication, achieving positive patient outcomes and high satisfaction rates. Demonstrates a strong ability to adapt to diverse patient needs, ensuring culturally sensitive care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Tiffany Springs Senior Living
08.2024 - 01.2025
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Adapted care practices to meet the needs of diverse patient populations, ensuring culturally sensitive care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
Kindred Hospital
12.2021 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Documented patient conditions and care, ensuring accurate health records for informed medical decisions.
Customer Service Representative
JCPenney
04.2018 - 08.2019
- Greeted customers in a retail setting for all Service needs of cell phones, such as activations, any technical support needs, billing questions, and starting up new services.
- Handled face-to-face contact with customers using my customer service skills, dealing with daily sales transactions to produce revenue in sales for the company profits with retail store chains.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
- Customized support strategies for high-priority clients to meet their needs.
Education
Associate of Arts - Nursing Practice
Metropolitan Community College
Kansas City, MO05-2025
High School Diploma -
North Kansas High School
Kansas City, MO05-2019
Skills
- Patient care
- Technical Support
- Microsoft Excel
- Microsoft Word
- English
- Arabic
- Customer Service
- Medical Terminology
- Sales
- HIPAA
- Typing
- Care Plans
- Google Docs
- Google Suite
- Cold Calling
- Computer literacy
- Reliable team player
- Direct patient care
- Communication
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Driver license.
Timeline
Certified Nursing Assistant
Tiffany Springs Senior Living
08.2024 - 01.2025
Certified Nursing Assistant
Kindred Hospital
12.2021 - 04.2023
Customer Service Representative
JCPenney
04.2018 - 08.2019
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Driver license.
Associate of Arts - Nursing Practice
Metropolitan Community College
High School Diploma -
North Kansas High School
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