Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sahar Mahmoud

TN

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Trillium Construction
05.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Developed customized account plans for clients to help them achieve their business goals.

Account Manager

Ascend Transportation
10.2021 - Current
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.

Assistant Store Manager

Sunglass Hut
08.2018 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
  • Monitored sales performance to identify potential areas for improvement Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
  • Resolved customer complaints and handled refunds and returns to promote satisfaction

Education

Bachelor Of Science -

Middle Tennessee State University
05.2021

Associate In Science -

Volunteer State Community College
01.2018

Skills

  • Client relationship management
  • Strategic planning
  • Relationship building
  • Goal oriented
  • Relationship building and management
  • Issue resolution
  • Goals and performance
  • Project management

Certification

OSHA10

Languages

Arabic
Native or Bilingual

Timeline

Account Manager

Trillium Construction
05.2023 - Current

Account Manager

Ascend Transportation
10.2021 - Current

Assistant Store Manager

Sunglass Hut
08.2018 - Current

Associate In Science -

Volunteer State Community College

Bachelor Of Science -

Middle Tennessee State University

Similar Profiles

CREATE PROFILE