Sahar Mandavi
Round Rock,TX
Summary
Dynamic customer service professional with a proven track record at IEnergizer, excelling in complaint resolution and customer satisfaction. Skilled in data entry and Microsoft Excel, I effectively managed high-stress situations while maintaining professionalism. Committed to fostering collaborative environments and enhancing operational efficiency through critical thinking and active listening.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
OnePay
11009 Metric Blvd , Austin, TX 78758
05.2025 - Current
- Provided expert support to customers through multiple channels, resolving issues efficiently and effectively.
- Mentored junior team members, enhancing their skills in customer interactions and problem resolution.
- Maintained up-to-date knowledge of product offerings to provide informed assistance and drive customer loyalty.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Customer Service Representative
IEnergizer
11009 Metric Blvd Bldg J Suite 150, Austin, TX 787
06.2024 - 05.2025
- Assisted customers with inquiries, providing accurate information, and support.
- Adapted quickly to changing priorities in a fast-paced customer service environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Document Scanner
Grm Document Management
2208 Patterson Industrial Dr, Pflugerville, TX 786
01.2021 - 05.2024
- Operated high-speed document scanning equipment to digitize paper files efficiently.
- Ensured quality control by reviewing scanned documents for accuracy and completeness.
- Adhered to strict confidentiality guidelines, safeguarding sensitive information during the scanning process.
Shipping Coordinator
Ultra Clean Technology
8500 E Parmer Ln, Manor, TX 78653
02.2019 - 01.2021
- Coordinated shipments, ensuring timely delivery and compliance with regulations.
- Managed inventory logistics, optimizing storage, and transportation processes.
- Collaborated with suppliers to streamline procurement and shipping schedules.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
Education
High School Diploma -
John B Connally High School
13212 N Lamar Blvd, Austin, TX 78753Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working
Timeline
Customer Support Specialist
OnePay
05.2025 - Current
Customer Service Representative
IEnergizer
06.2024 - 05.2025
Document Scanner
Grm Document Management
01.2021 - 05.2024
Shipping Coordinator
Ultra Clean Technology
02.2019 - 01.2021
High School Diploma -
John B Connally High School