Summary
Overview
Work History
Education
Skills
Start Date
Roles And Responsibilities
Personal Information
Affiliations
Timeline
Generic

Sahar McGowan

Elgin,IL

Summary

Accomplished leader with advanced business management expertise and drive toward competitive development. Translates ideas into actionable policies and insights to achieve remarkable results. Cultivates collaborative environment with efficient operations and effective team dynamics using problem-solving and conflict management abilities.

Overview

12
12
years of professional experience

Work History

Director - US Payers

IQVIA
04.2022 - Current
  • Led the strategic planning process to define long-term goals, objectives, and strategies
  • Managed the organization's financial resources and monitored budget allocations
  • Cultivated strong relationships with clients to ensure their satisfaction and loyalty
  • Liaison for escalation issues and resolutions
  • Developed fact sheets, presentation, client proposals and webinars aimed for payers
  • Managed and negotiated client contracts and legal to legal process
  • Moderated various functional teams on projects
  • CSM (client service manager) development and guidance
  • Established innovative solutions and analytical needs on benchmarking and trend analysis
  • Accountable for collaborative product development across functional business units
  • Deployment of IQVIA resource management
  • Established forecasts and account plans to maximize profitability, business financial performance, manage costs, client pricing and margins
  • Engaged and built client relationships as a trusted advisor with C-suite level contacts
  • Lead onsite and remote client meetings and trainings
  • Prepared and presented weekly status reports for leadership
  • Attended reginal and national conferences and trade show to support and introduce IQVIA.

Sr. Strategic Account Executive – Health Plans

OptumRx
08.2021 - 04.2022
  • Relationship manager on all lines of business for assigned clients, Commercial/HIX
  • Med D, & Medicaid
  • Partnered with internal SME’s to effectuate client changes and meet contractual timelines
  • Managed federal and state compliance requirements
  • Provided support, guidance and regular feedback to other departments on client goals, level of accomplishment and creating actions plans to meet missed metrics
  • Manage and mentor account management team members.

Strategic Account Executive

OptumRx
05.2020 - 08.2021
  • Owned client relationships and overall strategy development for book of business
  • Generated upsells while meeting and exceeding NPS satisfaction scores
  • Identify, analyze, isolate trends in client data in comparison to market and benchmark trends to effectively offer solutions and reporting for cost management
  • Coordinated internal and external resources as needed to efficiently manage client expectations, growth, strategic planning, and operational excellence
  • Manage the contract expectations at coalition level, and individual participation agreements at client levels on organization performance, and responsibilities
  • Worked with internal legal and underwriting teams for renewals, RFP, PG’s, and reconciliations
  • Supported 8 concurrent client implementations while maintaining 100% client retention on current BOB
  • Manifested strong relationships internally and externally to influence excellent customer service delivery.

Pharmacy Account Manager

OptumRx
09.2018 - 06.2020
  • SME for internal reporting process
  • Engaged on multiple projects including benefits transformation, reporting process updates, and RxClaim client mini manuals
  • Led the pilot summer intern PAM program, developed agendas, training process, mentoring, and worked directly with interns for the full 8-week program
  • Assigned to the largest coalition for 2019 and managing the largest clients on that coalition
  • Handled tasks including capturing client intent, leading internal and external calls, research for internal and external issues, and managing escalations
  • Prepared reports and strategic support/feedback on client and market trends.

Sr. Account Manager

CVS Caremark
Northbrook
02.2012 - 09.2018
  • Demonstrate a high level of quality client service through the execution of accuracy, responsiveness, reliability, and professionalism to meet/exceed expectations
  • Liaison to internal departments to coordinate timely resolution of client requests
  • Responsible for identifying and documenting best practices to the Account Management department
  • Researched root cause of issues to ensure proper resolution and improve processes - COE
  • Coached and mentored new account managers
  • Escalation point for resolution of complex issues among peers and leadership
  • Lead strategic initiatives for clients on technical solutions, enhancements, and cost savings with a focus on large complex government clients
  • Worked on research projects to update processes, procedures, and system requirements to comply with legal changes.

Education

MBA - Global Business

University of Phoenix
Schaumburg, IL
05-2011

Certification - Six Sigma Green Belt

FKI Quality
Lombard
03-2011

Skills

  • Business Planning
  • Contract Management
  • Contract Negotiation
  • Cross-functional team leadership
  • Project Management
  • Trusted Strategic Advisor
  • Client Relationship Management
  • Relationship Building
  • Excellent Communication
  • People Management

Start Date

04/01/22

Roles And Responsibilities

  • Led the strategic planning process to define long-term goals, objectives, and strategies.
  • Managed the organization's financial resources and monitored budget allocations.
  • Cultivated strong relationships with clients to ensure their satisfaction and loyalty.
  • Liaison for escalation issues and resolutions.
  • Developed fact sheets, presentation, client proposals and webinars aimed for payers.
  • Managed and negotiated client contracts and legal to legal process.
  • Moderated various functional teams on projects.
  • CSM (client service manager) development and guidance.
  • Established innovative solutions and analytical needs on benchmarking and trend analysis.
  • Accountable for collaborative product development across functional business units.
  • Deployment of IQVIA resource management.
  • Established forecasts and account plans to maximize profitability, business financial performance, manage costs, client pricing and margins.
  • Engaged and built client relationships as a trusted advisor with C-suite level contacts.
  • Lead onsite and remote client meetings and trainings.
  • Prepared and presented weekly status reports for leadership.
  • Attended reginal and national conferences and trade show to support and introduce IQVIA.

Personal Information

Title: Director - US Payers

Affiliations

  • Founder & President of Riley's Rescue Foundation - Chicago land foster based 501(c)(3) animal rescue.

Timeline

Director - US Payers

IQVIA
04.2022 - Current

Sr. Strategic Account Executive – Health Plans

OptumRx
08.2021 - 04.2022

Strategic Account Executive

OptumRx
05.2020 - 08.2021

Pharmacy Account Manager

OptumRx
09.2018 - 06.2020

Sr. Account Manager

CVS Caremark
02.2012 - 09.2018

MBA - Global Business

University of Phoenix

Certification - Six Sigma Green Belt

FKI Quality

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Sahar McGowan