Sahar Muses
Pearland,TX
Summary
I am a graduate of the University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management, with an emphasis in sales and marketing. I am seeking to increase my experience in the hospitality industry through my skills and attributes, as well as through my love for wellness, travel, and hotels.
Overview
4
4
years of professional experience
Work History
Guest Relations Agent
The Post Oak Hotel at Uptown Houston
Houston, TX
10.2023 - Current
- Focusing on personalizing guest experience through conducting guest research and by gathering information from past stays.
- Assisting VIP guests with their requests and needs to make sure their stay is as seamless as possible.
- Representing the Guest Relations Department at leadership meetings with department executives.
- Liaising with other departments on behalf of guests to ensure quality and efficiency.
- Establishing strong rapport with guests, fostering loyalty and repeat business.
Spa Coordinator
The Post Oak Spa at Uptown Houston
Houston, TX
12.2022 - 10.2023
- Booked and managed spa appointments, communicated with spa guests before and after their services, and overlooked retail sales.
- Focused on creating a welcoming environment while also maintaining the Forbes 5-Star standards.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
Spa Attendant
The Post Oak Spa at Uptown Houston
Houston, TX
11.2021 - 12.2022
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Houston
Houston, TX12-2021
Skills
- Communication
- Attention to detail
- Adaptability
- Organization
- Cultural awareness
- Microsoft Word
- Microsoft Excel
- Adobe Acrobat
- VIP guest handling
- Teamwork and collaboration
Timeline
Guest Relations Agent
The Post Oak Hotel at Uptown Houston
10.2023 - Current
Spa Coordinator
The Post Oak Spa at Uptown Houston
12.2022 - 10.2023
Spa Attendant
The Post Oak Spa at Uptown Houston
11.2021 - 12.2022
Bachelor of Science - Hotel and Restaurant Management
University of Houston