Sahar Shaheed
Montclair,VA
Summary
Top 5 in sales within the first month, I am an personable and efficient person with a willingness to learn any new skill at your company. Proven knowledge of customer service, retail sales, and customer satisfaction. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate/Target Tech
MarketSource
Burke, VA
05.2023 - 07.2023
- Greet customers and ascertain what each customer wants or needs.
- Maintained updated knowledge through continuing education and advanced training.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and implemented strategies to meet sales quotas.
Associate
Giant
Burke, Virginia
09.2021 - 01.2022
- Making sure customers have the best service from when they walk in and creating a good relationship with the customers for a good shopping experience
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Transport packages to customers' vehicles.
Retail
Pink Walnut
Dundalk
01.2017 - 01.2021
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Answer questions regarding the store and its merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Education
Associate of Science - Biology
Norther Virginia Community College
Annandale, VA01-2025
(Career Studies Certificate) C.S.C. - Web Design And Development
Northern Virginia Community College
Annandale, VA07-2024
Skills
- Customer Service
- Customer Needs Assessment
- Problem-Solving
- POS System Operation
- Sales Goals Attainment
- Customer Service
- Retail Sales
Accomplishments
- Project leader for my software design class.
- Minority Award For Excellence in high school.
References
References available upon request.
Timeline
Retail Sales Associate/Target Tech
MarketSource
05.2023 - 07.2023
Associate
Giant
09.2021 - 01.2022
Retail
Pink Walnut
01.2017 - 01.2021
Associate of Science - Biology
Norther Virginia Community College
(Career Studies Certificate) C.S.C. - Web Design And Development
Northern Virginia Community College
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