Sahara Acevedo
Healthcare Adminsitration
Burleson,TX
Summary
Dedicated Health Administration professional with demonstrated strengths in customer service, time management and trend tracking, with an empathetic view of patient care. Has 10+ years of working closely with underserved population with assessing the needs and eliminating barriers to health. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Program Specialist
CAN Community Health
03.2023 - Current
- Prepared and submitted timely reports on program performance to management
- Assessed client’s cognitive abilities and physical and emotional needs to determine appropriate interventions
- Created and secure positive internal and community relations through various means of correspondence
- Coordinate with local organizations to establish partnerships and collaborations for events
- Conducted and managed outreach events
- Assisted in recruiting, training, and supervising new staff members for the program
- Coordinated tracking, reporting and insights for program activities
- Achieved detailed client visits with thorough documentation and official reports
- Supervised and guided employees to reach company objectives
- Cross-trained staff in secondary roles to expand operational diversity
- Achieved operational execution through attention to detail and adherence to company standards and philosophies
- Delivered excellence in guest service and quality control of operations to attain company mission.
Texas Works Advisor
Texas Health and Human Services
12.2022 - 03.2023
- Calculates and processes changes to client benefits such as overpayments, adjustments, or restoration of benefits
- Documented case records to maintain accurate and confidential client records
- Reviewed member files for discrepancies and updated electronic records
- Trained new Eligibility Specialists on policies, procedures, and software tools used in daily operations
- Interpreted and communicated policies and procedures to applicants
- Triaged high volume of inquiries and assigned cases to personnel for review
- Monitored changes in federal and state regulations related to assistance programs to ensure compliance
- Addressed questions or concerns from clients regarding their application status or benefit amount
- Conducted interviews with clients to gather necessary information for determining program eligibility
- Processed enrollment and service change forms for program participants
Social Worker Assistant
Montefiore Hospital
09.2019 - 12.2022
- Assisted in planning events aimed at increasing awareness of available services within community
- Assisted in conducting client assessments to determine eligibility for various social programs and benefits
- Supported social workers in crisis situations by providing emergency assistance to clients
- Monitored client adherence to program requirements and provided feedback on performance improvement areas
- Maintained detailed records of client interactions, including notes on meetings, phone calls, and correspondence
- Assisted social workers in developing and implementing care plans for clients
- Prepared reports summarizing client progress towards goals outlined in their care plan
- Participated in weekly case conferences to discuss client progress and address any concerns
- Helped clients obtain social services by assisting with forms and coordinating referral processes
- Responsibilities: overseeing daily operations, managing staff, ensuring compliance with federal regulations, and providing exceptional customer service
- Also responsible for financial management, identifying trends, and developing strategies to improve the clinic's goal
- Communication
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Leadership
- Successfully led a team to exceed Programmatic goals while maintaining excellent customer satisfaction scores.
Education
BAAS - Health Administration
Texas A&M University - Commerce
Commerce, TXSkills
Teamwork and Collaboration
Problem Solving
Bilingual (Spanish)
Multitasking
Marketing Skills
Analytical and Critical Thinking
Time Management
Grant Reporting
Grant Writing
Excellent Communication
Phlebotomy
Attention to detail
Project Management
Healthcare Management Tools
Attention to Details
MS Office
Data Entry
Management skills
Timeline
Program Specialist
CAN Community Health
03.2023 - Current
Texas Works Advisor
Texas Health and Human Services
12.2022 - 03.2023
Social Worker Assistant
Montefiore Hospital
09.2019 - 12.2022
BAAS - Health Administration
Texas A&M University - Commerce
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