Overview
Work History
Education
Skills
Timeline
Generic

Sahara Beamon

Overview

7
7
years of professional experience

Work History

Operational Risk Analyst

American Express
04.2022 - Current
  • Assisting prospects and leads with onboarding process and providing them with a breakdown of how the products work
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Collected, arranged, and input information into database system.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Built and harmonized operations reports for team leaders, senior managers and executives.

Product Specialist

American Express
08.2021 - Current
  • Performed a pivotal role in assisting prospects through their application process and facilitated their journey to success
  • Significantly enhanced customers' account management, and onboarding experiences by developing expertise for products multiple products.
  • Client engagement- Training and support to assist client with system navigation
  • Rewarded the top performer numerous times based on metrics.
  • Researched product's technical specifications and accurately communicated information.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Trained and provided coaching to 50+ team members.
  • Demonstrated how to navigate multiple programs at once using multi-tasking skills and problem solving to new team members.
  • Demonstrated how to maintain exceptional customer service and professionalism to new hires to implement during their phone calls.

City Carrier, Mail Administrator

United States Postal Service
11.2020 - 07.2021
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Followed the U.S. Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery
  • Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it.
  • Operated vehicles and equipment to transport packages and mail pieces.

Sales Agent

Cato
10.2019 - 03.2020
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Increased sales and customer satisfaction through personalized servicing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Customer Relationship Management Specialist

Worldpay
01.2017 - 01.2018
  • Reached out to prospects to sell products to account holders and potential merchants.
  • Achieved notable improvement in customer satisfaction by addressing all incoming calls and adeptly handling client inquiries related to contracts, billing, and account transactions.
  • Directly supported clients with a combined gross revenue exceeding $1 million, ensuring their satisfaction and retention.
  • Presided over debit and credit card processing for merchants, guiding them through batch processing and settlements, leading to increased financial clarity
  • Implemented streamlined office procedures by maintaining files, managing mail, and organizing IRS Tax documents
  • Rewarded top 2 customer specialists numerous times for excellent account management and merchant processing assistance

Education

Informational Technology And Project Management

Informational Technology College- Year Up
Atlanta, GA
06.2017

Skills

  • Public Speaking
  • Sales and Relationship Building Expert
  • Risk Management
  • CRM (Salesforce)
  • Strategic Planning
  • Quality Assurance
  • Stream-Lining Expert
  • Advanced Typing Skills (70 WPM)
  • Doc Verify
  • Microsoft Office- Word, Excel, Project, Outlook
  • SharePoint
  • Mac and Windows
  • CTI

Timeline

Operational Risk Analyst

American Express
04.2022 - Current

Product Specialist

American Express
08.2021 - Current

City Carrier, Mail Administrator

United States Postal Service
11.2020 - 07.2021

Sales Agent

Cato
10.2019 - 03.2020

Customer Relationship Management Specialist

Worldpay
01.2017 - 01.2018

Informational Technology And Project Management

Informational Technology College- Year Up

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Sahara Beamon