Sahara Cramer
Grove City,OH
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bobcat Sports Bar. Proven ability to enhance guest engagement and streamline operations, contributing to a positive dining experience. Skilled in cash handling and adaptable to fast-paced environments, ensuring efficient service and customer satisfaction.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/Head Bartender
Bobcat Sports Bar
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system ( Toast) to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Receptionist
Vital Records Control Inc.
08.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed with customers over the phone their billing concerns.
- Handled over the phone transactions.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Manually input paper Documents into the computer.
Customer Service
Kroger
08.2017 - 02.2021
- Streamlined order processing for faster customer service and increased sales.
- Provided excellent customer service, addressing client concerns and requests promptly.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Completed customers order.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Streamlined customer service protocols to boost satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Cross-trained in multiple departments. I.E. Deli, Bakery, Cashier, Starbucks.
Server
Bob Evans Restaurant
03.2015 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cross-Trained in different departments. I.E.: Server, Take-Out, product ordering
Education
High School Diploma -
Grove City High School
4665 Hoover Road Grove City,OH 4312305-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Sales expertise
- Sales techniques
- Reliability
- Adaptable and flexible
Timeline
Server/Head Bartender
Bobcat Sports Bar
03.2023 - Current
Receptionist
Vital Records Control Inc.
08.2020 - 02.2021
Customer Service
Kroger
08.2017 - 02.2021
Server
Bob Evans Restaurant
03.2015 - 08.2019
High School Diploma -
Grove City High School
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