Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Sahara DeRusha

Sahara DeRusha

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
years of professional experience

Work History

Mama's Java

Waitress

Job overview

  • Serve customers with a polite and friendly attitude
  • Delegate and manage tasks from customers.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Mama's Java

Cashier

Job overview

  • Taking customers orders in an organized system
  • Having to deal with stressful orders while still being quick and productive.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.

Smoothie King

Smoothie Maker/Customer Service Cashier

Job overview

  • Serve customers with a polite and friendly attitude
  • Knew how to act upon customers' requests
  • I learned how to turn a bad situation with a customer to the problem being communicated thoroughly and solved, and the customer leaves with a better attitude.
  • Prepared and served smoothies
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Solved problems, finding possible causes, and taking action to correct.
  • Communicated special requests and coordinated daily tasks working with teammates.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

United Healthcare Insurance

Sales Representative
04.2024 - Current

Job overview

  • Responsible for engaging with potential customers and listening to their needs/concerns
  • Driving sales for the company while running my own business (1099 Self-Employed)
  • Provide detailed information about various health insurance plans and benefits
  • Prepare and deliver presentations tailored to client's needs
  • Close deals and handle any concerns or objections
  • Constantly learning everyday to innovate and become better personally and in business
  • Communication skills
  • Active listening and persuasion techniques
  • Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Desert's Auto Spa (My Company)

Small Business Owner
10.2023 - Current

Job overview

  • Manage daily operations like scheduling, inventory management, and quality checks
  • Perform car detailing services, washing, waxing, and interior cleanings
  • Develop innovative ways of marketing while keeping the cost low
  • Creating strong relationships with clients, and understanding their needs
  • Keeping business competitive by watching the market and competition techniques
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Walmart

Online Grocery Pickup
09.2022 - 04.2024

Job overview

  • While being put in very stressful situations, I learned how to keep a smile on my face and communicate well with the customers
  • Being quick and productive to get the groceries out to the car
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Krispy Kreme

Donut Decorator
03.2022 - 09.2023

Job overview

  • Decorated and displayed donuts per guidelines.
  • Severely understaffed, so had to work efficiently and effectively in a timely manner
  • Decorate donuts to the company's standard while being efficient
  • Prepared and produced quality products to meet or exceed customer and company expectations.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Assisted in setting up and breaking down kitchen stations.
  • Trained new staff on food preparation and safety procedures.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.


Education

Ravenwood High School
Brentwood, TN

High School Diploma
05.2022

Skills

  • Confident and effective communicator
  • Organized
  • Goal-oriented
  • Supportive, team-player
  • Personal development
  • Complex Problem-Solving
  • Personnel Training
  • Cold-calling
  • Interpersonal communication skills
  • CRM proficiency

References

Available upon request

Timeline

Sales Representative

United Healthcare Insurance
04.2024 - Current

Small Business Owner

Desert's Auto Spa (My Company)
10.2023 - Current

Online Grocery Pickup

Walmart
09.2022 - 04.2024

Donut Decorator

Krispy Kreme
03.2022 - 09.2023

Waitress

Mama's Java

Cashier

Mama's Java

Smoothie Maker/Customer Service Cashier

Smoothie King

Ravenwood High School

High School Diploma

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Sahara DeRusha