Sahara Hardy
Lexington,KY
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Emergency Medical Technician
Madison County Ems
Richmond, Kentucky
03.2020 - Current
- Provided emergency medical care to patients in critical situations.
- Operated advanced life support equipment during patient transport.
- Documented patient information and treatment details accurately.
- Ensured compliance with safety regulations and standards.
- Conducted triage assessments in high-pressure environments.
- Communicated effectively with patients and families during emergencies.
- Remained level-headed and proactive during emergency situations.
Certified 911 Public Safety Telecommunicator
Madison County E-911
Richmond, Kentucky
07.2021 - 07.2025
- Responded to emergency calls and assessed situations for appropriate dispatch.
- Operated communication equipment to relay critical information to first responders.
- Documented call details accurately in the incident reporting system.
- Coordinated with law enforcement, fire, and medical personnel during emergencies.
- Managed stressful situations with calmness and clear communication.
- Participated in regular training sessions to maintain certification and skills.
- Assisted in onboarding new telecommunicators through mentoring and training sessions.
Education
Estill County High School
Irvine, KYSome College (No Degree) - Emergency Medicine
Eastern Kentucky University
Richmond, Kentucky, KYSkills
- Stress management
- Safety compliance
- Dispatch coordination
- Critical thinking
- Team collaboration
- Situational awareness
- Switchboard operation
- Incident reporting
Certification
- CPR Certified: 2019-current
- NCIC experience and previous certifications: 2021-current from Madison County E-911
- EMD and powerphone certified: 2021-current Madison County E-911
References
References available upon request.
Timeline
Certified 911 Public Safety Telecommunicator
Madison County E-911
07.2021 - 07.2025
Emergency Medical Technician
Madison County Ems
03.2020 - Current
Estill County High School
Some College (No Degree) - Emergency Medicine
Eastern Kentucky University