Sahara Harris
Ocala,FL
Summary
Dynamic and results-oriented operations professional with a strong background in managing complex projects and driving operational excellence. Recognized for a collaborative approach and a steadfast commitment to delivering high-quality results while fostering an environment of mutual interest and appreciation. Dependable and adaptable, consistently meeting the evolving demands of the business landscape, demonstrating proven skills in strategic planning and team leadership. Eager to leverage operational skills and communication expertise to contribute effectively to organizational success.
Overview
14
14
years of professional experience
Work History
Staff Assistant/Biological Scientist IV/ Call Center Lead
Florida Department of Health in Marion County
08.2020 - Current
- Coordinated efforts with immunization staff to minimize variations in clinical practice, driving enhancements in care quality and operational effectiveness.
- Managed vaccine inventory to align with federal guidelines and protocols, ensuring compliance.
- Supervised call center activities during COVID-19, maintaining high standards for response accuracy and efficiency.
- Assisted in organizing community health events, promoting public awareness and participation in wellness initiatives.
- Coordinated scheduling for health department programs, ensuring smooth operations and effective resource allocation.
- Developed and implemented measures to ensure effective allocation and utilization of resources during COVID-19 response.
- Engaged with cross-functional teams and external partners to drive support for programs and public health initiatives.
- Collaborated with team members to streamline administrative processes, improving overall workflow and service delivery.
- Provided support during audits by preparing necessary documentation and ensuring adherence to regulatory standards.
Store Manager
Russell Cellular Verizon Wireless
08.2018 - 10.2019
- Utilized feedback mechanisms to assess operational performance and pinpoint opportunities for enhancing customer satisfaction.
- Managed customer issue resolution efficiently and courteously, ensuring strong rapport with clients.
- Implemented initiatives for strategic planning and business development, focusing on new service line and additional add-ons and devices
- Assessed development opportunities and training requirements for both individual team members and groups, providing targeted coaching and actionable feedback to improve overall effectiveness and productivity
- Cultivated a track record of exceeding monthly sales growth and maintaining high customer retention rates.
- Oversaw negotiation processes and contract finalization, aligning client agreements with legal mandates and company policies.
- Provided comprehensive support and strategic direction to empower sales team in meeting operational objectives.
- Managed daily operations to optimize store performance and enhance customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Fostered a positive team environment, encouraging collaboration and high morale.
General Sales Consultant
Ideal Image
02.2016 - 04.2017
- Crafted an exceptional patient journey that effectively highlighted clinic offerings and fostered client relationships.
- Educated clients regarding contractual agreements for non-invasive medical procedures and services to ensure clarity on financial responsibilities throughout the contract duration.
- Coordinated client greetings and meticulously managed the registration process, ensuring precise collection of client information and medical history.
- Oversaw monetary transactions, ensuring accurate payment processing and secure financial record management.
- Monitored stock levels, placed orders, and organized storage of medical and office supplies to facilitate uninterrupted clinic operations.
- Achieved increased client engagement through effective management of outreach for bridal expos and events. Analyzed post-event data to inform marketing strategies and optimize future outreach efforts.
- Developed tailored sales presentations to align with client needs and expectations.
- Cultivated long-term relationships with clients through consistent follow-up and personalized service.
Service Professional
Red Lobster
08.2011 - 02.2016
- Directed strategic initiatives to improve service and kitchen team efficiency during high-demand periods, focusing on achieving operational excellence.
- Monitored and analyzed costs regarding labor expenses and revenues, ensuring alignment with budgetary standards and driving profitability improvements.
- Streamlined inventory management and ordering procedures to enhance stock efficiency and effectively control expenses.
- Developed a supportive work environment by delivering consistent coaching and constructive feedback to team members.
- Monitored adherence to health and safety standards, ensuring a safe and hygienic environment for both employees and customers.
- Engaged with customers, suppliers, and team members to build rapport and trust, contributing to improved customer satisfaction and loyalty outcomes.
- Trained and mentored new staff on service protocols and menu offerings.
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
Education
MBA - Business Administration
Saint Leo University
Dade City, FL12.2025
Bachelor of Arts - Business Administration W/minor in Management
Saint Leo University
Dade City, FL05.2016
Associate of Arts - Business Administration
College of Central Florida
Ocala, FL12-2012
Skills
- Operations oversight
- Payroll systems
- Human resource functions
- Attention to detail
- Analytical capabilities
- Operational efficiency
- Continuous improvement
- Leadership
- Team management
- Strategic planning
- Customer service
- Client satisfaction
- Client engagement
Timeline
Staff Assistant/Biological Scientist IV/ Call Center Lead
Florida Department of Health in Marion County
08.2020 - Current
Store Manager
Russell Cellular Verizon Wireless
08.2018 - 10.2019
General Sales Consultant
Ideal Image
02.2016 - 04.2017
Service Professional
Red Lobster
08.2011 - 02.2016
MBA - Business Administration
Saint Leo University
Bachelor of Arts - Business Administration W/minor in Management
Saint Leo University
Associate of Arts - Business Administration
College of Central Florida