Sahara Holmes
Henderson,Nevada
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrated ability to maintain composure and professionalism in high-pressure environments while efficiently resolving customer issues. Strong communication, organizational, and multitasking skills contribute to creating positive customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Streamlinebrands
01.2024 - 05.2025
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes.
- Efficiently handled escalated calls, achieving satisfactory resolutions for customers and company.
- Addressed customer requests for products, services, and company information promptly.
- Scheduled classes to optimize availability and resource allocation.
- Coordinated email communications regarding swim class changes, age approvals, and billing issues.
CUSTOMER SERVICE REPRESENTATIVE
INFOCISION
01.2022 - 12.2023
- While working for this company I actually answered phone calls from multiple companies and organizations. Such as Experian, St Jude, Klove, Dollar Tree an many more.
- I also made outbound cold calls to raise money for political organizations.
- The skills I gained:
- Customer service
- Customer care
- Active listening
- Engaging
- Product knowledge
- Multitasking
- CRM knowledge
- Typing
- Note taking
- Data entry
FUNDRAISER
CATAPULT
02.2021 - 10.2022
- My responsibilities where to take outbound calls for multiple fundraising organizations such as political and educational. I would raise money keep and uphold weekly and monthly quotas.
- Skills gained:
- Active listening
- Problem solving
- Communication
- Sales
- Empathy
- Product knowledge
- Data entry
EVENT STAFF MEMBER
PEOPLE READY / CSC
11.2017 - 03.2019
- This was a hiring temp agency that help find temporary employment, so I worked many events in Las Vegas such as Award shows, EDC, NASCAR, Life is Beautiful and much more. I found employment with a CSC event staff and travel to different states to provide event staff and security services.
- The skills gained:
- Paid attention to surroundings and detail.
- Followed procedures and protocols needed in every situation.
- Provided assistants in emergency situations.
- Answer questions about the event and assist with directions
- Event knowledge
SALES REPRESENTATIVE
AGR
03.2014 - 10.2016
- My responsibilities where to make outbound calls to get new clients for energy providers. Take credit cards and following the proper steps and procedures needed to close the sale. Also, make calls for pre existing clients to make sure they updated their contracts for another year and set appointments for One hour heating and air company.
- Skills gained:
- Appointment setting
- Sales
- Data entry
- Active listing
- Problem solving
- Product knowledge
SALES REPRESENTATIVE
411 LOCALS
05.2012 - 02.2014
- While working for 411 locals I started off as a opener where I would find business online to call and pitch to provide SEO service for the business after 6 months I moved to a closer where I would be the one who would get the transfer call and would follow the steps and procedures needed to close the sale. I eventually moved to collections where I would contact the clients to pay their outstanding bills.
- Skills gained:
- Prospecting
- Product knowledge
- Closing
- Collections
- Pitching
- Advertising
- Data entry
- Script writing
TELEPHONE FUNDRAISER
THE HERITAGE COMPANY
10.2010 - 02.2012
- This was my first job it's a fundraising company, working here taught me majority of my working skills. I would collect donations for multiple organizations such as breast cancer, mothers against drunk driving, multiple sclerosis, Autism and many more. Moved up to manager in training, unfortunately I did move to vegas, so I had to separate from the company sadly.
- Skills gained:
- Customer service
- Sales
- Product knowledge
- Typing
- Management
- Teamwork
- Script writing
- Active listening
- Empathy
Education
HIGH SCHOOL DIPLOMA - undefined
RUSSELLVILLE HIGH
Russellville, ArkansasSkills
- Customer care and support
- Sales and upselling
- Client relationship management
- Active listening
- Payment processing
- Email communication
- Microsoft Excel proficiency
- Account management
- Billing adjustments and refunds
- Conflict resolution
- Issue resolution
- Project management
- Product knowledge
- Microsoft Internet Explorer proficiency
- Money handling skills
- Critical thinking
- Customer service excellence
- Staff assistance and support
- Customer satisfaction strategies
- Retail sales expertise
- Order fulfillment management
- Customer relations development
- Refund processing skills
- Computer proficiency in applications
- Data evaluation techniques
- Document and records management skills
- Customer consulting services
- Multi-tasking abilities
Certification
Life license
Timeline
Customer Service Representative
Streamlinebrands
01.2024 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
INFOCISION
01.2022 - 12.2023
FUNDRAISER
CATAPULT
02.2021 - 10.2022
EVENT STAFF MEMBER
PEOPLE READY / CSC
11.2017 - 03.2019
SALES REPRESENTATIVE
AGR
03.2014 - 10.2016
SALES REPRESENTATIVE
411 LOCALS
05.2012 - 02.2014
TELEPHONE FUNDRAISER
THE HERITAGE COMPANY
10.2010 - 02.2012
HIGH SCHOOL DIPLOMA - undefined
RUSSELLVILLE HIGH
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