Sahara Lane
Bismarck,IL
Summary
Dynamic and compassionate professional with extensive experience in patient care and team training, notably at Hawthorne Inn Assisted Living Community. Excelled in providing emotional support and direct patient care, enhancing client well-being. Skilled in medication administration and fostering team collaboration. Achieved significant improvements in patient comfort and team performance efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
OSF Medical Group
Danville, IL
04.2025 - Current
- Managed patient scheduling and maintained appointment calendars for efficient office operations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record systems to streamline patient data management and retrieval.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
Personal Care Assistant
Hawthorne Inn Assisted Living Community
Danville, IL
11.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to manager.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Remained alert to problems or health issues of clients and competently responded
Crew Trainer
McDonald’s
Danville, IL
12.2017 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
Nursing
Danville Area Community College
Danville, ILHigh School Diploma -
Bismarck-Henning Roseville-Alvin High School
Bismarck, IL05.2019
Skills
- Personal hygiene assistance
- Behavior redirection
- Compassionate care
- Direct patient care
- Medication administration
- Patient management
- Adaptable under pressure
- Toileting assistance
- First aid and CPR
- Patient awareness
- Observational skills
- Fall prevention
- Time management
- Dependable and responsible
- Patient care
- Incident reporting
Certification
CPR/First Aid
Timeline
Medical Office Assistant
OSF Medical Group
04.2025 - Current
Personal Care Assistant
Hawthorne Inn Assisted Living Community
11.2023 - Current
Crew Trainer
McDonald’s
12.2017 - 08.2024
Nursing
Danville Area Community College
High School Diploma -
Bismarck-Henning Roseville-Alvin High School