Sahara Tinker
West Palm Beach
Summary
Dynamic Transportation Security Officer with the Department of Homeland Security, skilled in security screening and threat assessment. Recognized for enhancing passenger safety through effective communication and crisis response. Proven ability to maintain high standards of integrity while utilizing advanced security technology to ensure compliance and protect travelers.
Overview
1
1
year of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
12.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Lifeguard
Rapids Water Park
06.2024 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Receptionist
HR Block
01.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor - Health Sciences
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Seminole Ridge Community High School
Westlake FL05.2023
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Surveillance monitoring
- Security equipment operation
- Incident reporting
- Security station experience
- Customer relations skills
- Public safety awareness
- Threat management
- Security screening expertise
- Explosives detection
- Behavioral observations
- Passenger communication
- Operations management
- Body scanner operation
- Pat-down procedures
- Crisis response
- Baggage inspection
- Emergency preparedness
- Procedure implementation
- Behavioral analysis
- Physical fitness
- Stress tolerance
- Threat assessment
- Suspicious activity identification
- Report development
- Baggage inspections
- Multilingual proficiency
- Access control management
- Self-defense training
- Passenger relations
- Entry and exit monitoring
- X-ray machine operation
- Radio communication
- Security breach management
- Protocol implementation
- Security station background
- Object identification
- Security risk assessment
- Passport checks
- Screening process management
- Threat mitigation
- Airport certified employee (ACE) - area of expertise
- Airport certified employee - area of expertise
- Law enforcement collaboration
- Detailed documentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Multitasking Abilities
- Team collaboration
- Active listening
- Effective communication
- Organizational skills
- Proactive problem-solving
- Decision-making
- Team building
- Team coordination
- Relationship building
- Self motivation
- Task prioritization
Timeline
Transportation Security Officer
Department of Homeland Security
12.2024 - Current
Lifeguard
Rapids Water Park
06.2024 - 07.2024
Receptionist
HR Block
01.2024 - 04.2024
Bachelor - Health Sciences
Florida Atlantic University
High School Diploma -
Seminole Ridge Community High School
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