Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sahasra Nalla

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Shift Lead

Tropical Smoothie Cafe
04.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.


Cashier

Connecting Grounds
02.2023 - Current
  • Prepare espresso shots, specialty espresso drinks, and French press, pour-over, and drip coffee
  • Operate both manual and semi-automatic espresso machines
  • Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty
  • Maintained an organized and tidy café environment by regularly cleaning equipment, espresso machines, tables, and condiment bar
  • Restocked and organized merchandise in front lanes.

Sales Associate

Tommy Hilfiger
10.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.


Education

Bachelor's Degree - Data Analytics

The Ohio State University
Columbus, OH
2026

High school diploma -

Olentangy Berlin High School
Delaware, OH
2022

Skills

  • Feedback Acceptance
  • Training and Development
  • Instructing
  • Inventory Management
  • POS Inventory System Operation
  • Complex Problem-Solving
  • Dietary Restrictions
  • Quality Inspection and Control
  • Dropping Safe Cash
  • Food Safety and Sanitation
  • Employee Coaching and Mentoring
  • Social Perceptiveness

Languages

Telugu
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Connecting Grounds
02.2023 - Current

Shift Lead

Tropical Smoothie Cafe
04.2022 - Current

Sales Associate

Tommy Hilfiger
10.2021 - 02.2022

Bachelor's Degree - Data Analytics

The Ohio State University

High school diploma -

Olentangy Berlin High School

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Sahasra Nalla