SAHAYA SABNA ASHMY SENTHIL
Phoenix,AZ
Summary
Well-rounded professional experienced in applying principles of social sciences and business administration to personnel administration, case management, and provider relations. Fiscally responsible and focused on adequate delivery of services to the community with expertise in community resources. Extensive knowledge of human behavior and social services industry trends along with performance, assessment methods and implementation of service plan processes.
Registered nurse with strong experience in delivering quality care to patients. Professional with more than five plus years of practice in Post-Partum, Newborn, GYN surgical, GYN Oncology, Infertility patients and emergency room care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant / Case Management.
Dr. Gunnala's Office
02.2022 - Current
- Provide ALTCS case management to members residing in Skilled Nursing Facilities and community setting receiving Medicaid/AHCCCS benefits under Mercy Care Plan.
- Utilize critical thinking and judgment to collaborate with members, families and providers, and provide information relating to care management procedures in order to facilitate appropriate healthcare outcomes for members with provision of care coordination, support and education through appropriate allocation of available resources.
- Assisted with case management and medical appointments.
- Provide with conflict resolution between member, Ombudsman and Managed Care Organizations.
- Administered community-based treatment through case management.
- Complete assessment reviews to designate adequate services for medical and behavioral health needs.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Clinical Nurse Extern
Abrazo Scottsdale Campus
04.2023 - 07.2023
- Receive, triage and complete intervention of crisis calls.
- Utilize effective clinical skills to engage and assess the level of acuity and risk of crisis callers.
- Maintained accurate medication administration records, reducing the risk of errors and ensuring optimal therapeutic effects for patients.
- Provide support, resolution and referral resources to prevent future crisis situations or assist with immediate referral process for next level of care service to include: intake, peer support services and/or mobile crisis team.
- Supported family-centered care initiatives through collaboration with patients'' families in the development of individualized treatment plans.
- Assist with supervisory tasks to support other crisis specialists, mobile crisis teams, crisis transport, community organizations such as Police, Fire Department and community hospitals, as assigned.
- Perform tasks within the context of inspiring hope and supporting recovery and resiliency.
- Enhanced patient care by accurately assessing, planning, implementing, and evaluating nursing interventions.
- Enhanced teamwork within the unit through consistent participation in huddles, meetings, and quality improvement projects.
- Collaborated with interdisciplinary healthcare teams to develop and implement comprehensive patient care plans.
- Streamlined documentation processes for increased efficiency and accuracy in patient records.
- Exhibited strong critical thinking skills in identifying potential complications early on, preventing adverse events from occurring.
Registered Nurse
KUMARAN NURSING HOME
03.2016 - 12.2020
- Responded quickly and effectively with resolution to escalated issues by crisis staff, RHBA/Provider Networks, Police and Fire Departments.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Proficiently engaged in multi-tasking in a fast paced and high volume work environment.
- Provided leadership and training to Crisis Specialists to facilitate their gain of clinical skills in establishing and maintaining clinical rapport with crisis callers.
- Worked with staff to develop their maximum potential, provided support and direction in achieving personal growth and development within workforce.
- Exercised confidentiality in implementation of performance corrective plans and disciplinary actions.
- Maintained a positive and collaborative relationship with Managed Care Organizations, their network providers, payor sources, and community stakeholders.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Registered Nurse Midwife
SATHYABAMA UNIVERSITY
02.2011 - 12.2011
- Utilized evidence-based practices when making clinical decisions, ensuring optimal outcomes for patients under my care.
- Reduced maternal and infant complications by providing appropriate prenatal care and education on healthy pregnancy practices.
- Improved patient satisfaction with childbirth experiences through compassionate support during labor and delivery.
- Conducted newborn assessments, identifying potential health concerns and initiating early interventions if necessary.
- Provided comprehensive breastfeeding education for new mothers, encouraging successful nursing relationships.
- Enhanced patient care by effectively managing and monitoring labor, delivery, and postpartum processes.
- Participated in continuing education opportunities to stay current on best practices within the field of midwifery care.
- Coordinated postpartum follow-up visits to monitor both maternal recovery and newborn growth milestones accurately.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for high-risk pregnancies.
- Mentored student midwives during clinical rotations to enhance their learning experience within a practical setting.
- Assisted physicians with cesarean deliveries, contributing to safe outcomes for mother and baby.
- Promoted family-centered care by involving parents in the decision-making process throughout pregnancy, birth, and postpartum periods.
- Advocated for patients'' rights and needs within the hospital system to promote equitable access to quality maternity services.
- Developed community outreach programs focused on reproductive health education for underserved populations.
- Implemented infection control measures within the labor and delivery unit to minimize risks to both mothers and newborns during their hospital stay.
- Facilitated support groups for new parents, fostering the development of healthy parenting skills and peer connections.
- Provided emotional support to families coping with miscarriages or other pregnancy-related issues, fostering resilience during challenging times.
- Maintained detailed medical records for accurate documentation of patient care and progress throughout the perinatal period.
- Addressed concerns related to postpartum depression, connecting patients with appropriate mental health resources when necessary.
- Participated in over 50 + successful births.
- Administered medications as prescribed to ensure the well-being of mothers and newborns during labor, delivery, and postpartum stages.
- Responsible for timely resolution and implementation of corrective action measures to alleged and admitted violation of Medicaid recipients' rights under the AZ Department of Health Services-Division of Behavioral Health Services standards and regulations.
- Completed screening and assignment of grievances, appeals and provider claims disputes in compliance with all State and Federal laws and regulations along with contractual requirements.
- Advocated for member rights within the Managed Care Organization, assured grievance and appeal trends including Notice of Action appeal rights were reported in docket file system, and addressed accordingly.
Education
Bachelor of Science - Nursing
Nehru Nursing College
INDIA09.2010
Skills
- Knowledge of Medicaid and Managed Care organizational procedures
- Legal and Ethical standards
- General medicine expertise
- IV Therapy
- Fall Risk assessment/prevention
- Sound Knowledge in EMR system
- Administering and monitoring moderate sedation
- Ability to work independently and in multidisciplinary team setting
- Conflict resolution skills
- Interpersonal relationship building skills
- Excellent writing, oral, and analytical skills
- Computer literate in Microsoft Word, Excel and Access
- Supervisory Experience
Certification
Basic Life Support Program
American Heart Association (Honor Health)
2022
Additional Information
Registered Nurse & Midwife (INDIA) Tamil Nadu Nurses & Midwives Council RN/RM No : 213525-13/06/2019 Date of issue : 06/13/2019
Languages
English
Full Professional
Timeline
Clinical Nurse Extern
Abrazo Scottsdale Campus
04.2023 - 07.2023
Medical Assistant / Case Management.
Dr. Gunnala's Office
02.2022 - Current
Registered Nurse
KUMARAN NURSING HOME
03.2016 - 12.2020
Registered Nurse Midwife
SATHYABAMA UNIVERSITY
02.2011 - 12.2011
Bachelor of Science - Nursing
Nehru Nursing College
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