Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sahbryna Murphy

Charlotte,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Shift Manager/Key Holder

Family Dollar
09.2023 - 09.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Contributed ideas for process improvements which led to reduced costs without compromising quality.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.

Packaging machine/filler operator

Campbell Snack Company
03.2017 - 08.2023
  • Utilized strong technical acumen when working with automated filler equipment, skillfully making adjustments as necessary to ensure optimal output levels and product quality.
  • Reduced waste and improved quality control by conducting regular inspections of filled containers for defects or inconsistencies.
  • Increased filler machine uptime through the timely troubleshooting of mechanical issues and performing routine maintenance tasks.
  • Played an integral role in continuous improvement efforts aimed at increasing overall operational efficiency within the filling department.
  • Assisted in inventory management by tracking raw materials usage during the filling process, ensuring adequate supplies for continued operation.
  • Achieved consistent product output by collaborating with team members on optimal line speeds and filler adjustments.
  • Established positive working relationships with colleagues across various departments, fostering effective communication channels that supported efficient workflow processes.
  • Contributed to a reduction in downtime by promptly identifying and reporting equipment malfunctions to maintenance personnel.
  • Boosted production throughput by coordinating smooth transition between product changeovers while minimizing downtime.
  • Collaborated with quality assurance teams to implement corrective actions based on inspection findings, resulting in improved overall product quality.
  • Upheld company sustainability goals by following established protocols for recycling waste materials generated during the filling process.
  • Streamlined filling operations by maintaining clean, organized, and safe workspaces in accordance with industry standards.
  • Exceeded production targets consistently through diligent attention to filler machine performance optimization strategies.
  • Enhanced production efficiency by monitoring and adjusting filler machine settings according to product specifications.
  • Ensured strict adherence to food safety regulations through frequent sanitation procedures on all filler equipment and surrounding areas.
  • Aided in employee training initiatives by sharing knowledge of filler equipment operations with new hires, fostering a skilled workforce.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges or situations that arose during daily operations.
  • Actively participated in regular safety meetings, contributing to the development of a safe and healthy work environment for all team members.

Cleaning Crew

ATP cleaners service
04.2015 - 03.2017
  • Grand opening cleaning for new buildings and show rooms
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Emptied trashcans and transported waste to collection areas.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.

Front Desk Receptionist

Regal Inn Motel
02.2015 - 02.2017
  • Answering phone calls booking reservations check in and check out guest multi task customer service greeting guest with hospitality
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Streamlined check-in processes, reducing wait times for guests.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Early Head Start Teacher

Kipp academy
01.2011 - 02.2014

Education

High school diploma or GED -

Central Piedmont Community College
Charlotte, NC
06.2017

Skills

  • Front Desk
  • Data Entry
  • Multi-line Phone Systems
  • Phone Etiquette
  • Microsoft Outlook
  • Organizational Skills
  • Manufacturing
  • Warehouse Experience
  • Assembly
  • Packaging
  • Quality Inspection
  • Machining
  • Order Picking
  • Materials Handling
  • Load & Unload
  • Microsoft Word
  • Store maintenance
  • Effective Leadership
  • Employee Motivation
  • Team Management
  • Policy Enforcement
  • Health and safety
  • Scheduling proficiency
  • Technical skills
  • Customer Service
  • Inventory Management
  • Store Organization
  • Drawer balancing
  • Operations Management
  • Product Descriptions
  • Budgeting expertise
  • Decision-Making
  • Team Leadership
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Hiring and Training
  • Professional and Courteous
  • Managing Operations and Efficiency
  • Staff Training
  • Process Improvement
  • Interpersonal Relations
  • Staff Management
  • Schedule Management
  • Customer Relationship Management
  • Problem Resolution
  • Shift Scheduling
  • Negotiation and Conflict Resolution
  • Goal Setting
  • Idea Development and Brainstorming
  • Good Judgment
  • Technical Proficiency
  • Strategic Planning
  • Project Planning

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Shift Manager/Key Holder

Family Dollar
09.2023 - 09.2024

Packaging machine/filler operator

Campbell Snack Company
03.2017 - 08.2023

Cleaning Crew

ATP cleaners service
04.2015 - 03.2017

Front Desk Receptionist

Regal Inn Motel
02.2015 - 02.2017

Early Head Start Teacher

Kipp academy
01.2011 - 02.2014

High school diploma or GED -

Central Piedmont Community College

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Sahbryna Murphy