Saheed Mustapha
Cypress,TX
Summary
Dynamic Systems Engineer and ServiceNow Administrator with over a decade of expertise in planning, designing, and implementing advanced network technologies. Proven track record in multi-platform LAN/WAN environments, excelling in troubleshooting and enhancing computer systems to improve operational efficiency. Specialized knowledge in SCCM, with a comprehensive understanding of product configuration, workflow, and detailed logging processes. Recognized for quick learning and self-motivation, with strong problem-solving skills and logical thinking applied to complex challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
BAKER HUGHES
Houston, TX, US
03.2012 - 11.2013
- Utilized User State Migration Tool (USMT), Image deployment using Microsoft Deployment Technology (MDT) and Windows Deployment Services (WDS).
- Perform Active Directory ( AD MIGRATION) for users and computers, managing domain & domain controller security policies to confirm if computer migrated successfully.
- Installed necessary software through SCCM e.g. RSA Token, Junipers, Novell Clients and Lotus Notes 6.5.2, Siebel 8.1 & 7.7, XENAPP CITRIX, SNAGIT and Update McAfee Security.
- Backup and Restore user’s data through Microsoft USB Deployment script and run command GPUPDATE \FORCE to renew IP POLICY.
Application Engineer/Service Now Admin
DXC Technology
Houston, TX
01.2020 - 10.2025
- Responsible for the implementation of Service Now ITSM suite, Discovery, CMDB, Event Management, Service Watch & Service Mapping.
- Worked on Orchestration for User management like Reset password, Add User to AD, add user to group.
- Utilized Service Now Portal Module for users where they can unlock and reset their password within the portal.
- Integrated with Azure AD for identity and access management, providing modern security features suitable for a cloud-centric approach.
- ADFS Served as Security Token Services { STO} to enable and secure authentic communication within the federations.
- Package application with Flexera Admin Studio and utilized PowerShell scripting to perform some queries.
- Managed Microsoft Endpoint licensing which include other services like Configuration Manager, Azure and Active Directory.
- Familiarized with the government standards framework in cybersecurity risk management organizations.
- Installing necessary software through SCCM e.g. RSA Token, Junipers, Novell Clients and Lotus Notes 6.5.2, Siebel 8.1 & 7.7, XENAPP CITRIX, SNAGIT and Update McAfee Security.
- Supported multi-factor authentication to add an extra layer of security by acquiring users to provide additional biometric authentication through ADFS.
- Provided technical support for BMC Remedy ITSM Applications.
- Utilized User State Migration Tool (USMT), Image deployment using Microsoft Deployment Technology (MDT) and Windows Deployment Services (WDS).
Systems Engineer
Genesis Group
Remote, TX
06.2019 - 11.2019
- Vast knowledge and understanding of cloud computing in SaaS, PaaS and IaaS and requisite security control mechanisms.
- Utilized experience acquired in Agile development methodology (Scrum) and the Risk Management Framework (RMF).
- SCOM monitored security-related events and issues, aiding in the detection of security threats and breaches.
- Eliminated the need for on-premises infrastructure cloud-based solution to simplified deployment and management directly from the cloud {Intune}.
- Performed a broader range of devices including Windows, MacOS, iOS and Android devices with Intune.
- Identified, recognize, respond, and troubleshoot any security issues in a timely manner with malware performances analysis.
- Developed automated script to report about the specification of a ticket and automatically update the status of a ticket with JavaScript and HTML.
Senior Desktop Engineer
Pyramid Consulting
Columbus, OH
06.2018 - 05.2019
- Upgrading Windows 7 OS to Windows 10, configured applications software.
- Updated BIOS Settings and set up the UEFI and image computers.
- Perform USMT and restore user data after upgrading the OS.
- Engaged in Bare metal, Wipe and Load, in place upgrade migration deployment process.
- Performed Cyber Security in the Tanium Platform.
- Generated reports and analyze data from BMC Remedy for performance monitoring and decision-making.
- Utilized WDS to perform Computer image, boot image and to capture image.
- Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases.
SCCM Engineer
Raventek Solution Partner
Washington, DC
05.2017 - 11.2017
- Department of Labor {DOL} – WINDOWS 10 ENTERPRISE SCCM 2016 Version 1610 & 1702 gives privilege to increase the maximum number of applications that can install to 99 in the Install Applications task sequence step.
- Installed Applications in SCCM Version 1702 in task sequence step now gives a room to select multiple applications from the Select the application to install pane.
- Created PowerShell Event log monitoring tool for diagnostics to review entire clustered environment for errors and warnings.
- SCCM Version 1702 gives option when deploying an application to a new device whether to select available for install or ready for download.
- Collaborate with Tanium engineering teams to provide feedback on Tanium products and capabilities.
- Performed Single Sign-On { SSO} through ADFS to allow user sign in with one credential and have access to all applications.
- SCCM Version 1702 now speeds up the process of imaging a new device because it automatically change the BIOS Settings to UEFI during an in-place upgrade to the Windows 10 Creators Update.
- Collaborated with Change Management to implement changes that address underlying problems in migration deployment through BMC Remedy.
- Performed Patch management, Software distribution and OS deployment through Big FIX and familiarized with cloud-based configuration utilizing Itune.
- Managed NTFS Permissions, Configured DHCP and utilized Active Directory for GPO, distribution points and organization units.
- Assisted end user’s to provide customer support with network connecting issues, error and access issues occurred during the post-migration process.
SCCM Engineer
Tata Consultancy Services
Washington, DC
09.2016 - 04.2017
- World Bank Group – WBG ED10 PROJECT Collected the entire Computers schedule for deployment migration from deployment database.
- Performed, Analyze, solve and correct issues in real time with the SQL Server.
- Run Preflight and Post Check by utilizing POWERSHELL SCRIPTING.
- Reduced AD health checks by creating customized scripts to check health of event logs, replication, performance, and general domain health.
- Performed Application Packaging from SCCM 2016 1606 Support by entering the PN into the search to know the exact application that user wants.
- Utilized USMT/MDT to perform computer imaging from Windows 7 to Windows 10 and performed windows update through WSUS.
- Performed quality assurance by suspend Bit –Locker, Update BIOS, Windows Update and do all the necessary troubleshooting encounter during the operation.
- Configured LDAP Authentication for Single Sign-On { SSO} Used SCCM Software Center and SCCM Bare Metal to perform back up; SCCM Software Center Installed optional applications manually during the post deployment.
- Provided first -level customer support for IT systems and escalate any complex problems to the right department after application packaging and migration to a new platform.
SCCM Engineer
AIG
Stevens Point, WI
07.2014 - 06.2016
- Implementation of Configuration Manager 2012 infrastructure in support of systems management, software delivery and OS deployment requirements Testing, Analysis and Packaging/Sequencing for applications – Windows 7, Windows 8.1, Citrix 6.5 VDI and Internet Explorer 9/11 target platforms.
- Remediation for applications – Windows 7 and Windows 8.1 standardized images Testing, Evaluation, and Remediation of Office files for compatibility with Microsoft Office 2010.
- Developed and updated RTS documentation for assigned OSS applications and systems via SCCM.
- Managed multiple tasks/projects with Service Now ITSM Application & Asset management.
- Performed complex analysis to calculate age and determine refresh cycles.
- Patch management can be utilized as a Windows security update WSUS.
- Utilized BMC REMEDY and ITSM REMEDY for the ticketing systems.
- Provided escalation support to Implementation team for standard monitoring implementation in SCCM.
- Managed ticketing, update and incident through Service Now ITSM Application.
- Streamlined patch management, reducing vulnerabilities by 30%.
- Expertly managed SCCM infrastructure for seamless software deployment.
- Enhanced system performance, boosting user satisfaction by 25%.
- Optimized reporting processes, improving compliance visibility by 40%.
- Provided customer support during the post deployment and guide end user’s through the application process.
Education
B.Sc - Computer Science
Bowen University
Iwo, Nigeria01.2009
Skills
- Windows Server
- ServiceNow (ITSM/ITOM/GRC & SECOps)
- SCCM
- Active Directory
- PowerShell
- SQL
- Azure
- ADFS
- Intune
- VMware
- Citrix
- TCP/IP
- LAN/WAN
- DHCP
- DNS
- VPN
- JavaScript
- HTML
- Cybersecurity
- Cloud Computing
Accomplishments
- Collaborated with team of 5 in the development of Cloud based deployment migration.
- Documented and resolved vulnerability issues which led to security encryption.
- Designed and executed tangible reduction plans to reduce impact of risk events by 70%.
Certification
Certified Scrum Master { CSM}
Timeline
Application Engineer/Service Now Admin
DXC Technology
01.2020 - 10.2025
Systems Engineer
Genesis Group
06.2019 - 11.2019
Senior Desktop Engineer
Pyramid Consulting
06.2018 - 05.2019
SCCM Engineer
Raventek Solution Partner
05.2017 - 11.2017
SCCM Engineer
Tata Consultancy Services
09.2016 - 04.2017
SCCM Engineer
AIG
07.2014 - 06.2016
Senior Systems Engineer
BAKER HUGHES
03.2012 - 11.2013
B.Sc - Computer Science
Bowen University
Personal Information
Title: Systems Engineer / ServiceNow Admin