Sahel Radfar
Summary
Customer-focused professional with extensive experience in service delivery and conflict resolution. Proven ability to thrive in fast-paced environments, ensuring safety and timely performance. Skilled in multitasking and effective communication, consistently providing high-quality support and fostering teamwork.
Overview
6
6
years of professional experience
Work History
Sales and Ticketing representative
Turkish Airlines
05.2022 - 09.2024
- Calculated ticket fares based on passenger demand, organized routes, provided timetables and fare information, ensuring smooth coordination for travelers.
- Made passenger reservations at the counter, issued tickets, electronic miscellaneous documents, excess baggage tickets, and processed pilgrimage tickets and refunds during peak periods.
- Handled customer email inquiries to assist passengers promptly.
- Ensures that the travel documents of the passengers are checked by the handling and/or other contracted organizations, and in cases where it is not in doubt, contacts the opposite station and obtains approval for the relevant passenger/passengers.
- Implemented association rules for transporting live animals, notified flight crew, and coordinated with handling companies to ensure compliance and safety.
- Organizes, pulls and replies to messages related to task and responds to relevant e-mail and telex messages.
- Prepares the Incoming/Outgoing co-mail forms and delivers/receives the relevant co-mail to the aircraft.
Passenger Service Agent, Baggage, Lead, Back up Supervisor
Turkish Airlines
06.2018 - 05.2022
- Delivered customer service for airline passengers, managing reservations, ticketing, boarding, announcements, baggage processing, terminal and gate check-in, greeting arriving international flights, and assisting VIP passengers.
- Greet passengers and provide them with information on seats and ticket availability.
- Handling difficult situations, conflicts, emergencies, delays, and cancellations.
- Check passport/ Visa to determine foreign travel arrangements.
- Charged passengers for excess baggage weight at check-in to ensure compliance with airline policies.
- Announce flight schedules and timings on public address systems.
- Ascertain that all checked in bags are kept safe and are sent to the correct aircraft in a timely manner.
- Take claims on outbound flight if luggage is lost or damaged in customs.
- Assigned seats to passengers at check-in to optimize flight capacity and enhance customer satisfaction.
Receptionist
Ferrari and Maserati of Washington
02.2021 - 04.2021
- Meet and greet customers in a professional manner.
- Answered general inquiries from callers, providing basic information to enhance customer experience.
- Redirected phone calls to appropriate departments to improve communication efficiency.
- Managed money transactions and documented service and part sales to ensure accurate record-keeping.
- Type memos, correspondence, reports, and other documents.
- Collaborated with sales team to support service delivery and improve customer satisfaction.
Front Desk
Country Inn & Suites
12.2018 - 12.2019
- Coordinated and processed guest check ins, check outs, room reservations, and cancellations to ensure smooth operations.
- Receive and secure payment from hotel guests; verify and adjust billing as needed.
- Activate and file room keys.
- Print contingency list so that all guests will have a record in case there is an emergency.
- Informed guests about room features and provided directions and details regarding hotel amenities, services, and restaurant hours to enhance guest experience.
- Print contingency list so that all guests will have a record in case there is emergency.
Education
Stone Bridge High School
Ashburn, VASkills
- Customer service
- Communication
- Ability to multitask
- Conflict resolution
- Detail oriented
- Quick learner
- Self-driven
- Hardworking
- Desire to succeed
- Team player
- Responsible
Skill Summary
- Extensive experience in customer service
- Individualized approach to customers
- Ability to resolve conflicts
- Quick learner
- Hardworking
- Responsible
- Self-driven
- Strong desire to succeed and grow as a professional
Timeline
Sales and Ticketing representative
Turkish Airlines
05.2022 - 09.2024
Receptionist
Ferrari and Maserati of Washington
02.2021 - 04.2021
Front Desk
Country Inn & Suites
12.2018 - 12.2019
Passenger Service Agent, Baggage, Lead, Back up Supervisor
Turkish Airlines
06.2018 - 05.2022
Stone Bridge High School