SAHGIRAH THOMPSON
Las Vegas,USA
Summary
Dynamic individual with a proven track record at excelling in customer service and CRM utilization. Skilled in problemsolving and record keeping, I effectively address client needs. My goal-oriented approach ensures superior outcomes in a fast-paced environment, enhancing customer satisfaction and driving sales success.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
11
11
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Las Vegas, Nevada
12.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect suspicious activities or safety hazards.
- Responded promptly to incidents and provided assistance as needed.
- Conducted daily security patrols of assigned areas.
Visual Security Officer seasonal
Macys
Las Vegas, USA
10.2025 - 01.2026
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Used radio and other communication devices to keep in regular touch with other security guards and controller.
- Checked interior offices after business hours to confirm entries were locked and secure.
- Monitored security systems to ensure safety and prevent theft.
Cook/Shift Lead
Big Chicken
Las Vegas, USA
04.2024 - 10.2025
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Documented, researched, and resolved customer service issues.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Maintained cleanliness of line and BOH
- Supervised shift
- Cook/prep food for guests upholding safety and sanitation procedures.
Remote call center Representative
Foundever
Las Vegas, USA
05.2023 - 01.2025
- Completed all required licensing courses and exams in accordance with state regulations.
- Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding sales process to address customer needs.
- Managed large volume of calls while navigating multiple systems.
- Sold policies, assessed client needs, managed policies, processed payments.
Housekeeper
Wynn Resorts
Las Vegas, USA
09.2021 - 01.2023
- Demonstrated initiative to complete housekeeping tasks with minimal supervision.
- Kept assigned areas spotless through routine cleaning.
- Removed and disposed of trash appropriately.
- Sanitize, organize, and maintain a high standard of cleanliness.
Unarmed Security Guard
Force One
01.2019 - 10.2021
- Conducted access control procedures for building entrances and exits.
- Participated in ongoing training programs to maintain knowledge of industry best practices.
- Patrolled assigned areas for unusual/suspicious behavior.
- Monitored security systems.
Line Cook
Cheesecake Factory
Jersey City, USA
02.2015 - 06.2018
- Used knife skills for consistently high standard chopping.
- Worked quickly and flexibly to keep up with high volume of food orders per shift.
- Complied with up-to-date portion standards, quality standards and kitchen methods.
- Carried out orders to meet demand in fast-paced environment.
Education
High School -
Orange High School
Orange, New JerseySkills
- Verbal/written communication
- Empathetic
- Problem Solving
- Time Management
- Record keeping
- Data Entry
- Billing and Coding
- Typing
- Incident reporting
- Customer service
- Conflict resolution
- Communication skills
Timeline
Security Guard
Allied Universal Security Services
12.2025 - Current
Visual Security Officer seasonal
Macys
10.2025 - 01.2026
Cook/Shift Lead
Big Chicken
04.2024 - 10.2025
Remote call center Representative
Foundever
05.2023 - 01.2025
Housekeeper
Wynn Resorts
09.2021 - 01.2023
Unarmed Security Guard
Force One
01.2019 - 10.2021
Line Cook
Cheesecake Factory
02.2015 - 06.2018
High School -
Orange High School