Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Sahib Patheja

Marietta,GA

Summary

Dedicated, hands-on senior leader with background in leading diverse customer success teams and managing complex sales projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented multiple innovative solutions that resulted in positive organizational changes, sales target acheivement, and cloud revenue growth.

Overview

3
3
years of professional experience

Work History

Senior Manager, Customer Success Service Delivery

Accenture
Atlanta, GA
04.2022 - Current
  • Strategic lead on the Microsoft account within Accenture, responsible for managing key stakeholder/client relationships, designing global sales and customer engagement strategies, leading vendor sales teams across a portfolio of sales and customer success programs, and ensuring successful delivery of contract terms, all while meeting internal financial profitability targets.
  • Led all post-sales Customer Success programs for Accenture's Digital Inside Sales Practice, with a core focus on Microsoft Cloud Solutions.
  • Drove consistent revenue target attainment through Customer Success for Microsoft Azure ($386M, 101% target attainment, 27% YoY revenue growth in FY24), while maintaining Accenture profitability at 32%+.
  • Launched and scaled a global organization of over 300 Customer Success Managers from 2018 to 2024, earning consistent contract renewals and extensions from Microsoft year over year.
  • Earned a 15-month, $43M extension of the core Microsoft Azure Customer Success contract in January 2025.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity of Customer Success teams across Microsoft Azure and M365 product groups.
  • Conducted thorough data analysis and developed detailed reports on sales/revenue forecasts, project timelines, and recruitment/hiring progress for internal leadership and client-facing business reviews.
  • Implemented new technologies such as Microsoft Dynamics CRM tools and Copilot AI solutions to streamline business, sales, and customer success processes.
  • Guided several global change management initiatives to ensure the smooth adoption of new systems, tools, and processes.
  • Provided leadership, insight, and mentoring to all levels of the organization; nominated to lead DEI efforts across Accenture's Atlanta Midtown and Piedmont locations.

Education

MBA - Business Management

University of Georgia
Atlanta, GA
05-2016

BBA - Finance

University of Georgia
Athens, GA
12-2011

Skills

  • Customer success and sales strategy
  • Business performance management
  • Client relationship management
  • Motivational leadership
  • Data analysis and executive reporting
  • Global sales team management
  • Sales and management talent development
  • Cross-functional collaboration and team leadership
  • RFP and contract negotiation
  • P&L management

Affiliations

  • Microsoft Azure Top Unmanaged Customer Success Program (2021 - current): Led strategy design and execution of global 101 person CSM team focused on driving revenue via deep technical customer engagement from top spending unmanaged cloud customers.
  • Microsoft Azure Customer Success at Scale (2018 - 2020): Managed global 44 person CSM team focused on breadth customer success services at scale.
  • Microsoft Azure Success Development Program (2022 - current): Launched and led team of 28 SDRs focused on qualifying Microsoft cloud customers for CSM engagement.
  • Microsoft Founders Hub (formerly Microsoft for Startups) Customer Success Program (2022 - current): Managed team of 50 CSMs aimed at driving cloud customer success within tech startup organizations.
  • Microsoft Azure AI Advisor Program (2024 - current): Launched and scaled team of 52 specialized AI CSMs focused on engaging and growing early adopters of Microsoft Azure Data & AI solutions.
  • M365 Copilot Advisor Program (2024 - current): Managed team of 20 M365 Copilot Advisors focused on driving consumption & upsell of M365 Copilot licensing in managed accounts.
  • Microsoft Azure ISV Success Program (2022 - current): Managed team of 59 Cloud Solution Architects focused on inbound technical engagement with ISVs developing solutions to resell on Microsoft Azure.
  • Microsoft Azure Enterprise Onboarding Program (2016 - 2020): Managed team of 6 specialists focused on providing Microsoft Azure Portal onboarding services to new enterprise customers.

Accomplishments

  • Managed 20+ Microsoft Cloud Sales and Customer Success programs influencing over $3B in Microsoft Azure Cloud Revenue.
  • Managed successful Customer Success team performance and client contract renewals through acquisition of N3 LLC by Accenture in 2022.
  • Established department wide Sales and Program Management Mentorship program aimed at providing new managers with ongoing guidance from senior sales leadership.
  • Drove department best 96% employee retention in FY24 within my portfolio of programs: Leading efforts to share best practices for employee engagement and retention.
  • Nominated to lead regular, office wide presentations on Diversity & Inclusion, Information Security, and new hire orientations.
  • Led development and roll-out of department wide PTO tracking application for improved contract budget management and increased revenue forecast accuracy.
  • Spearheaded effort for sales tool development leveraging GenAI capabilities.
  • Hosted leadership “Lunch and Learn” series designed to engage employees in the Accenture Atlanta offices while building camaraderie and trust.

References

References available upon request.

Timeline

Senior Manager, Customer Success Service Delivery

Accenture
04.2022 - Current

MBA - Business Management

University of Georgia

BBA - Finance

University of Georgia

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Sahib Patheja