Sahid Antonio Guzman
Euless,Texas
Summary
Dynamic, and dedicated, excelling in customer service. Recognized for exceptional problem-solving skills and adherence to safety standards. Proven ability to enhance customer satisfaction and train new team members, consistently exceeding performance expectations in fast-paced environments.
Offering reliable and diligent approach, eager to learn and grow within work environment. Brings ability to quickly understand safety standards and handling requirements. Ready to use and develop customer service and inventory management skills in Ramp Service Agent role.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
09.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Stocking Associate
Walmart
08.2022 - 12.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Crew Member
McDonald's
12.2022 - 06.2023
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Supported training of new crew members, leading to more efficient onboarding process.
Produce Associate
Albertsons
09.2024 - 06.2025
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted with weekly inventory counts.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Education
English Language And Literature
L.D. Bell Highschool
Hurst, TX05-2021
Skills
- Safety standards
- Customer engagement
- Cash handling proficiency
- Problem-solving
- Heavy lifting
- Safety procedures compliance
- Customer service
- Not afraid to ask questions about how to better complete tasks
Accomplishments
- Volunteered to handle the cash register when the store was short-staffed with zero till errors during the entire time.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Learned multiple roles and machinery outside of job specific requirements, and was able to teach others the same skills.
- Fluent in both Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Produce Associate
Albertsons
09.2024 - 06.2025
Crew Member
McDonald's
12.2022 - 06.2023
Stocking Associate
Walmart
08.2022 - 12.2022
Crew Member
McDonald's
09.2021 - 06.2022
English Language And Literature
L.D. Bell Highschool
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