SAHIL BIRPALI
Hayward,CA
Summary
Flexible Technical Support Engineer with 10 years of experience helping clients maintain smooth operations. Expertise in computer repair and installation environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in laptop and Desktop repair
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical support enginer position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Technical Support Engineer
SKY COMPUTERS LIMITED
05.2015 - 03.2022
- Repair Laptops , Desktop, Printers, Photo copier, Projector, windows installation and Software
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Technical Support Engineer
MERCURY COMPUTERS (U) LIMITED
02.2010 - 03.2012
- Repair laptop , Desktop, Printer, Photo copier, Projector, Data backup, installations windows and software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Served as primary point of contact for support relating to owned solutions and products.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
Bachelor of Arts -
SHRIDHAR UNIVERSITY
PILANI RAJSTHAN INDIA06.2013
ADVANCE DIPLOMA IN COMPUTER APPLICATION -
MOTHER TERESA EDUCATION ACADEMY
PANIPAT HARYANA INDIA03.2010
DIPLOMA IN COMPUTERS HARDWARE AND NETWORKING - HARDWARE AND NETWORKING
DELHI INSTITUTE OF COMPUTER SCIENCE
DELHI04.2008
Higher Secondary School -
SD SENIOR SECONDARY SCHOOL
PANIPAT HARYANA INDIA 02.2008
Skills
- Laptop card level and Desktop repair
- Printer and Photo copier repair
- Printer installation
- Projector repair and Installation
- Data Backup
- CCTV Installation
- Problem-Solving
- System Troubleshooting
- Teamwork and Collaboration
- Software Updates
Timeline
Technical Support Engineer
SKY COMPUTERS LIMITED
05.2015 - 03.2022
Technical Support Engineer
MERCURY COMPUTERS (U) LIMITED
02.2010 - 03.2012
Bachelor of Arts -
SHRIDHAR UNIVERSITY
ADVANCE DIPLOMA IN COMPUTER APPLICATION -
MOTHER TERESA EDUCATION ACADEMY
DIPLOMA IN COMPUTERS HARDWARE AND NETWORKING - HARDWARE AND NETWORKING
DELHI INSTITUTE OF COMPUTER SCIENCE
Higher Secondary School -
SD SENIOR SECONDARY SCHOOL
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