Overview
Work History
Education
Skills
Timeline
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SAHIL GURUNG

Malden,Massachusetts

Overview

10
10
years of professional experience

Work History

Desktop Support Engineer

BIOGEN-HCL
12.2019 - Current
  • Lenovo Tech Troubleshoot Internationally Certified
  • Experience with active Directory administration
  • Handling information security applications on the desktop
  • Managing asset and inventory management and the operations task
  • Training New Hire
  • Maintain upgrade equipment as needed according to the company standards
  • Working with Microsoft Azure and manage autopilot devices
  • Imaging Legacy machine upgrading OS and white glove deployment of Autopilot machine
  • Train end users/techs when new software or IT regulation arrives at the company
  • Run Bomgar remote session support for remote users
  • Mac repair and troubleshoot
  • Assign tickets on service and take care of the escalations when needed
  • Regedit, update company policies, data transfer and install required software by the end user
  • Troubleshoot all the software and hardware issues that are escalated to deskside support.

AV support

BESTBUY, Microsoft and Apple Expert
11.2018 - 12.2019
  • Creating Appointment and assigning tickets on Nova ticketing portal
  • Creating Ticket for Computer Setup on the Nova Service portal
  • Deliver exceptional customer service while maintaining a high degree of professionalism
  • Deliver end-to-end iOS & Microsoft experience including all aspects of iOS & Microsoft ecosystem
  • Maintained certification every month about Microsoft windows and office 356
  • Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (e.g., Online, Services, Delivery/Installation, Solutions etc.)
  • Consistently generate additional revenue through skilled sales techniques
  • Work closely with store employees to demonstrate, promote and sell a variety of Apple & Microsoft products across the store to
  • Ensure customers' end-to-end needs are met
  • Perform troubleshooting techniques over the phone or in-person to identify and resolve issues
  • Signing up new credit cards
  • Work closely with store team members to achieve daily sales target
  • Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals
  • Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless
  • Experience
  • Train new employees about Microsoft Windows, Apple tech, Digital Imaging and getting them certified
  • Engage customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high
  • Service
  • Resolve complex customer issues
  • Maintain knowledge of new products and services to better provide customer support and service solutions.

Magnolia and Home Theater
08.2018 - 11.2018
  • Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted
  • Inspire customers by showing them what’s possible with technology
  • Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience
  • Engage customers using vendor certifications and selling skills, to complete sales, drive profitable growth and achieve vendor/individual goals
  • Deliver exceptional customer service while maintaining a high degree of professionalism
  • Resolve complex customer technical issues
  • Maintain knowledge of new products and services to better provide customer support and service solutions

DI Sales Consultant

Computer
11.2017 - 08.2018
  • Deliver exceptional customer service while maintaining a high degree of professionalism
  • Deliver end-to-end iOS & Microsoft experience including all aspects of iOS & Microsoft ecosystem
  • Maintained certification every month about Microsoft windows and office 356
  • Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (e.g., Online, Services, Delivery/Installation, Solutions etc.)
  • Consistently generate additional revenue through skilled sales techniques

Computer Expert Technician

COMPUTER SOLUTION NEPAL STORE
01.2014 - 08.2015
  • Troubleshoot hardware issues (Docking Stations, Laptops, Monitors, Printer, etc.)
  • Troubleshoot software issues for Windows,
  • Prep and configured new equipment for customer
  • Format computers install windows and install all the necessary software and Data transfer
  • Prepare machines for out-of-warranty and in-warranty replacements
  • Ship and receive equipment (Laptops, Printers, Phones, etc.) over to vendors
  • Schedule Customers for pickup and drop off devices
  • Sale Computer and Peripherals

Education

Intermediate -

Oxford Higher Secondary School

Bachelors - undefined

Bunker Hill Community College, Technical College

Skills

  • Software:
  • Windows 7, Windows 10, O365, NOVA ticketing systems, Adobe Suite, Microsoft Azure, Zscaler, Bomgar, Service now, Mac support
  • Hardware: Laptops, desktops, Printers, and Mobile devices as well as various peripherals
  • Professional: Lenovo Certified Technician, Troubleshoot, Customer service, Time management, Work in teams, and Communicating Effectively
  • Excellent communication, customer service, organizational, and leadership skills, ability to work well within teams and independently
  • Extra Skills: Pc Proficiency in MS Word, Excel, Photoshop, Lightroom, Power Point, Outlook, Photography
  • Issue Research
  • Diagnose Faults
  • Hardware Evaluation
  • Hardware Repair

Timeline

Desktop Support Engineer

BIOGEN-HCL
12.2019 - Current

AV support

BESTBUY, Microsoft and Apple Expert
11.2018 - 12.2019

Magnolia and Home Theater
08.2018 - 11.2018

DI Sales Consultant

Computer
11.2017 - 08.2018

Computer Expert Technician

COMPUTER SOLUTION NEPAL STORE
01.2014 - 08.2015

Intermediate -

Oxford Higher Secondary School

Bachelors - undefined

Bunker Hill Community College, Technical College

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