Sahil Hooda

Achieved seamless management of a 1500-hour schedule for a team of 52 security guards, enhancing client satisfaction through personalized service. • Optimized scheduling, payroll, and overtime processes, improving operational efficiency. • Elevated staff performance through targeted training and development initiatives. • Maintained precise timekeeping systems, ensuring accurate staff records. • Recommended impactful personnel actions, fostering a positive work environment. • Conducted thorough investigations into critical incidents, safeguarding confidentiality. • Delivered detailed reports to management, supporting informed decision-making. • Streamlined procurement and maintenance of uniforms and equipment, reducing costs. • Strengthened client relationships by proactively addressing their needs. • Provided 24/7 support for emergency situations, ensuring continuous service. • Successfully implemented new procedures, enhancing facility operations.

Oversee daily activities of guards in the shift
• Manage correspondence between security officers and customers to facilitate timely and accurate communication
• Monitor CCTV cameras and officers positioning from control area
• Training new Security officers assigned to the site
• Completing various daily activity reports
• Investigated and escalated any areas of suspicion
• Auditing the guards on shift on their performance
• Tracking and reporting the weekly inventory count to superior
• Assisting the management in smooth operation in absence of manager
• Organized staff files, daily logs and other documents
• Operate and maintain an organized front desk environment