Sahil Mahtani
Statesville,NC
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
New York Styles
06.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Crew Leader
Autobell Car Wash Inc
09.2018 - 07.2022
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Maintained job site daily by collecting and removing trash.
- Instructed crew members in safe work practices and methods, which reduced overall injuries.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
Administrative Coordinator
Airo Mechanical
09.2021 - 12.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Served as the primary point of contact between crew members, infield members, and upper management, relaying important information as necessary.
- Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed.
- Managed inventory of office supplies, ensuring essential items were always in stock.
Education
Statesville High School
Statesville, NC06.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Database management
- Department oversight
- Decision-making
- Microsoft Office Suite
- Work Planning and Prioritization
- Upselling and cross selling
- Pricing and markdowns
- Customer service management
Timeline
Assistant Store Manager
New York Styles
06.2024 - Current
Administrative Coordinator
Airo Mechanical
09.2021 - 12.2021
Crew Leader
Autobell Car Wash Inc
09.2018 - 07.2022
Statesville High School