Sahil Niwas
Sacramento
Summary
Experienced Front Desk Agent with a strong track record in hospitality operations, guest services, and night auditing. Efficiently manages reservations and optimizes check-in/check-out processes for seamless guest experiences. Proficient in leading hotel management systems including FOSSE, OnQ, and OPERA. Recognized for exceptional problem-solving abilities, operational efficiency, and unwavering dedication to guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Hilton Garden Inn Hotel
12.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Hotel Front Desk Agent
Hampton Inn By Hilton
07.2023 - 12.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained clean and organized front desk areas to uphold polished company image.
Hotel Front Desk Agent
Holiday Inn Express Hotel Suites
03.2023 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Enforced policies and procedures to increase efficiency.
Pizza Delivery Driver
Pizza Hut
11.2022 - 05.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Hotel Night Auditor
Hilton Garden Inn Hotel
06.2022 - 02.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Food Service Worker
DoorDash
10.2017 - 12.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Hotel Night Auditor
Marriott
03.2019 - 06.2022
- Balanced hotel accounts and resolved discrepancies.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Performed nightly updates to room charges and rates.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
Clerk Processor
Goodwill
03.2019 - 06.2019
- Enhanced customer satisfaction with timely and professional responses to inquiries.
- Streamlined data entry processes for increased accuracy and productivity.
- Contributed to training new hires, sharing knowledge and best practices for optimal performance.
- Achieved faster turnaround times on critical tasks by prioritizing workload effectively.
Education
High School -
Highland High School
North Highlands, CA06.2018
Skills
- Hotel Management Systems (FOSSE, OnQ, OPERA)
- Night Auditing and Account Reconciliation
- Customer Service and Guest Relations
- Microsoft Office Suite (Excel, Word)
- Cash Handling and Financial Auditing
- General Ledger Accounting and Data Entry
- Customer service
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Guest accommodations
- Administrative skills
Certification
Valid Driver's License, 12/31/28
Timeline
Hotel Front Desk Agent
Hilton Garden Inn Hotel
12.2023 - 08.2024
Hotel Front Desk Agent
Hampton Inn By Hilton
07.2023 - 12.2023
Hotel Front Desk Agent
Holiday Inn Express Hotel Suites
03.2023 - 07.2023
Pizza Delivery Driver
Pizza Hut
11.2022 - 05.2023
Hotel Night Auditor
Hilton Garden Inn Hotel
06.2022 - 02.2023
Hotel Night Auditor
Marriott
03.2019 - 06.2022
Clerk Processor
Goodwill
03.2019 - 06.2019
Food Service Worker
DoorDash
10.2017 - 12.2022
Valid Driver's License, 12/31/28
High School -
Highland High School
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