Sahili Merced
Orlando,United States
Summary
Experienced with managing administrative tasks and office operations. Utilizes organizational skills to maintain efficient office workflows. Track record of supporting team goals through effective communication and coordination.
Overview
11
11
years of professional experience
Work History
Contractor
Professionally Pretty
10.2019 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
VISTA Volunteer NCCC
AmeriCorps
12.2023 - 04.2024
- Created comprehensive reports detailing project outcomes, enabling data-driven decision-making for program improvements.
- Evaluated existing resources within the organization to maximize their effectiveness in meeting community needs.
- Developed marketing materials for VISTA programs, increasing volunteer interest and involvement.
- Monitored project progress and evaluated outcomes for continuous improvement purposes.
- Strengthened partnerships with local organizations by attending meetings and collaborating on joint initiatives.
- Improved resource accessibility for low-income communities by coordinating donation drives and distribution efforts.
- Conducted research to identify community needs, informing future project planning and development.
Spa Coordinator
Pristine Spa
07.2022 - 08.2023
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
Insurance Agent
Rapid Insurance Services
01.2018 - 08.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Administrative Coordinator
Diamond Resorts International
07.2014 - 01.2018
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to essential records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
Education
Bachelor of Science - Health Sciences
Valencia College
Orlando, FL05-2027
Hood College
Frederick, MD04-2024
Skills
- Bi-lingual (English & Spanish)
- Attention to detail
- Customer service
- Time management
- Problem-solving
AmeriCorps VISTA
AmeriCorps Member Recognition Award
Languages
Spanish
Native or Bilingual
Timeline
VISTA Volunteer NCCC
AmeriCorps
12.2023 - 04.2024
Spa Coordinator
Pristine Spa
07.2022 - 08.2023
Contractor
Professionally Pretty
10.2019 - Current
Insurance Agent
Rapid Insurance Services
01.2018 - 08.2019
Administrative Coordinator
Diamond Resorts International
07.2014 - 01.2018
Bachelor of Science - Health Sciences
Valencia College
Hood College
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