Sahily Rosales
Miami,Florida
Summary
Forward-thinking Manager with 5 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Admissions Assistant
Riviera Health Resort
04.2019 - 10.2025
- Assisted in processing applications, ensuring timely and accurate data entry into admissions systems.
- Coordinated outreach efforts to prospective students, enhancing engagement through targeted communication strategies.
- Provided administrative support during recruitment events, facilitating smooth operations and positive candidate experiences.
- Monitored application statuses, resolving issues and maintaining effective communication with applicants throughout the process.
- Developed training materials for new staff, streamlining onboarding processes and improving team efficiency.
- Collaborated with academic departments to align admissions criteria with institutional goals and student needs.
- Analyzed admission trends to identify opportunities for process improvements and enhance strategic planning efforts.
- Implemented feedback mechanisms for applicants, fostering continuous improvement in service delivery and applicant satisfaction.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Answered phones, called prospects and handled initial email contacts for applicants to Type program.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Facilitated positive interactions between prospective students and faculty members during on-campus visits, fostering strong connections within the school community.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Bolstered data-driven decision-making by generating reports on admissions metrics for review by senior leadership.
Manager Assistant
Arturo Orta Beauty Salon
06.2018 - 03.2019
- Supervised 5 of employees in the Area.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recorded inventory sales into organization’s weekly income report.
- Implemented multiple programs for increase tasks, achieving for results.
- Interviewed and hired strong candidates for team openings.
- Developed and maintained relationships with all customers and suppliers through any problem.
- Led team of [Number] direct reports managing over all employees.
- Established and maintained positive work environment to enhance retention and productivity.
- Evaluated employees’ strengths and assigned tasks based upon experience and training.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at facilities.
- Reconciled daily sales transactions to balance and log day-to-day revenue with software.
- Completed payroll for all the employees with software.
- Demonstrated new products, procedures and techniques to employees.
- Oversaw and improved [Product or Service] deliveries worth more than [Amount] per year through efficient coordination of Action.
Front Desk Receptionist
J And C Imaging INC
03.2017 - 03.2018
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Resolved customer issues quickly and notified Manage or the Orner immediately when problems escalated.
- Used Software to process reservations, check-ins and check-outs.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Monitored office supplies by checking inventory on Timeframe basis and placed orders whenever stock appeared low.
- Received packages and mail at front desk and dispersed to correct employees.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy person in the business.
- Carefully transcribed phone messages and relayed to appropriate personnel within 15 minutes of each call.
Waitress
Dona Nelis Restaurant
11.2016 - 03.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Checked identification to enforce age requirement for alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $100.
- Prepared specialty deserts for customers.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Used cash registers and credit card machines to cash out customers, handling up to ${2000} in cash per event.
- Monitored guests for intoxication and immediately reported concerns to management.
- Managed food resources, memorized orders and wrote patron’s food orders on slips in seat restaurant.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
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Florida National University
Miami, Florida01.2015
Bachelor of Science - Explotacion Del Transporte Ferroviario
Martires De Chile
Habana, Cuba06.2011
Skills
- ServSafe Manager
- Accomplished manager
- Certified Retail Manager
- Certified Investment Manager
- Telephone etiquette
- Office administration
- Sorting and labeling
- Bookkeeping
- Skilled in Software
- Meeting scheduling
- Problem-solving skills
- Office organization
- Mail handling
- Data entry
- Accounts payable and receivable
- Cash handling
- Billing and Invoicing
- ID verification
- Packaging
- HD photography
- Payment collection and processing
- Language translation
- Document interpretation
- Sales and marketing
- Staff management
- Business Administration
- Financial management
- Negotiation
- Consulting
- Computer literate
- Credit card processing
- Medicare and Medicaid eligibility
- Planning and Organization
- Insurance policy review
- Quick learner
- Positive and friendly
- Team building expertise
- Customer-oriented
- Multi-line phone talent
- Strong interpersonal skills
- Natural leader
- Microsoft Excel
- Organization Skills
- Research
- Customer Service
- Leadership
- Troubleshooting
Languages
Spanish and English
Elementary
Timeline
Admissions Assistant
Riviera Health Resort
04.2019 - 10.2025
Manager Assistant
Arturo Orta Beauty Salon
06.2018 - 03.2019
Front Desk Receptionist
J And C Imaging INC
03.2017 - 03.2018
Waitress
Dona Nelis Restaurant
11.2016 - 03.2017
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Florida National University
Bachelor of Science - Explotacion Del Transporte Ferroviario
Martires De Chile