Sahira Esquivel
Franklin Park,IL
Summary
Innovative lash technician skilled in creative content creation and social media marketing. Known for adaptability and professionalism, with a track record of self-marketing to attract and retain clients. Ready to make a significant impact in customer engagement and brand growth.
Overview
9
9
years of professional experience
Work History
Lash Technician
Self Employed Services
Melrose Park, Illinois
04.2020 - Current
- Consulted with clients to determine desired lash styles and preferences.
- Applied eyelash extensions using various techniques and products.
- Ensured clean and sanitized workspace, enhancing client safety and comfort.
- Managed appointment scheduling and client follow-ups effectively.
- Built strong relationships with customers by providing exceptional customer service.
- Developed online marketing content that effectively attracted new clients.
- Responded to customer inquiries by phone, email, and in person.
Customer Service Lead
Best Buy
Melrose Park, Illinois
06.2017 - 06.2023
- Led team of customer service representatives in optimizing daily operations.
- Trained new staff on Best Buy policies and customer engagement techniques to enhance service delivery.
- Resolved complex customer complaints through effective communication strategies.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Coached and monitored new agents to improve performance and increase job knowledge.
Education
High School Diploma -
Proviso West Highschool
Hillside, IL06-2019
Skills
- Social media marketing
- Creative Content creation
- Brand management
- Customer relationship management
- Marketing techniques
- Effective communication
- Team leadership
- Teamwork and collaboration
- Relationship building
- Creativity and originality
- Adaptability and flexibility
- Continuing education commitment
- Professionalism
Languages
English
Professional
Spanish
Professional
Timeline
Lash Technician
Self Employed Services
04.2020 - Current
Customer Service Lead
Best Buy
06.2017 - 06.2023
High School Diploma -
Proviso West Highschool