Sahirah Bruce
Toledo,OH
Summary
Goal-oriented professional, with a proven ability to exceed goals and enhance client retention. Skilled in CRM systems and team training, I excel in delivering tailored solutions and fostering collaboration. Recognized for transforming challenges and complex situations into opportunities and creative solutions, I am committed to driving results and ensuring client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Mann Insurance Group
Toledo, OH
11.2021 - Current
- Results-driven insurance professional with a strong track record of exceeding sales goals, strengthening client retention, and delivering tailored coverage solutions.
- Experienced in training new employees and creating efficient internal systems, including custom databases for carrier contacts, updates, and underwriting guidelines.
- Recognized for a consultative sales approach, attention to detail, and the ability to simplify complex policy information to meet each client's unique needs.
Pre-Kindergarten Teacher
Childcare Adventures
Toledo, United States
10.2017 - 09.2019
- Successfully transformed and revitalized previously challenging classroom dynamics into structured, joyful, and inclusive learning environments.
- Established clear routines and a positive atmosphere that supported both learning and development.
- Demonstrated commitment to inclusion by working closely with a child on the autism spectrum, adapting activities, and communication strategies to foster participation and peer interaction.
- Increased overall student cognitive and developmental skills by developing lesson plans that promote growth across all domains, while preparing students for a confident transition into kindergarten.
Shift Manager
McDonald's
Bowling Green, United States
10.2014 - 10.2017
- Results-oriented shift manager with a proven track record of driving team performance and operational excellence in a high-volume, fast-paced environment.
- Boosted drive-thru service times and increased shift sales through workflow optimization, strategic upselling, and team motivation.
- Led hands-on training for new employees, fostering a well-rounded, cross-trained staff that consistently met or exceeded customer service expectations.
- Played a key role in maintaining high customer satisfaction scores, even during high-stress rush periods, by staying calm under pressure, and promoting efficient, collaborative teamwork.
- Recognized for transforming underperforming shifts into smooth, high-energy operations with strong leadership, accountability, and a commitment to quality.
Education
Master of Science - MS - Forensic Science and Technology
Bowling Green State University
Bowling Green, Ohio, United States01.2019
Bachelor of Arts - BA - Psychology
Bowling Green State University
Bowling Green, Ohio, United States01.2017
Skills
- Interpersonal communication
- Critical thinking and problem solving
- Advanced Microsoft Office skills
- Customer Relationship Management (CRM) systems
- Team supervision and training
- Adaptability and collaboration
Certification
- OH Property & Casualty Insurance License
Timeline
Insurance Agent
Mann Insurance Group
11.2021 - Current
Pre-Kindergarten Teacher
Childcare Adventures
10.2017 - 09.2019
Shift Manager
McDonald's
10.2014 - 10.2017
Master of Science - MS - Forensic Science and Technology
Bowling Green State University
Bachelor of Arts - BA - Psychology
Bowling Green State University
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